With every order placed with us you are emailed confirmation of your order. Attached to this email is your invoice.
However, if you need to, you can also download your invoice from your account panel on the related order.

Follow the steps below to download your invoice:

1. Visit your account panel.
2. Locate your order (these are in your order list).
3. Click the 'Invoice' button to download your invoice.

As standard, you are not able to download a PDF of your order from your account panel.
If you need a PDF of your order please contact our studio team: studio@colourdigitalprint.com

You will be sent a low resolution PDF file. We can only send a PDF file with an order that has been placed with us as our pdf files are only generated with a successful order.

In your account panel under your portfolio are your current designs with us.

At any time you can click and view the preview icon of the design you have created.

When viewing the preview, you can 'right click' with your mouse on each image and save to your computer - please note these preview images are thumbnail and low resolution and will also have the visual guides on them.

If you require a PDF file please contact our studio team on the email: studio@colourdigitalprint.com

Please note: We can only send a PDF file with an order that has been placed with us as our pdf files are only generated with a successful order.

We are based in South Devon, in the beautiful countryside between Exeter and Torquay, close to lots of beautiful beaches, and the stunning Dartmoor National Park! We are a family run company, and we strive to produce the highest quality products, and deliver top service to all customers, and potential new customers.

Our online design studio is a software which allows you to design your products directly on our website. We have lots of predesigned template options for you to choose the base design from, then it can be built up and personalised from there! The month dates are all standard and can only be customised by changing the colour or font of the dates. You then have free reign of the image page, and the space above and below the month boxes to design as you wish. Usually, adjacent to the month title, people put a caption for the image above, or a photo credit. Below the months, you are then able to either add further text, or your business contact information / social media links and logos.

You can then preview your design in the studio, where it will give you tips if you need to make changes, for example the colour profile may be incorrect, so it will inform you what to change it to before reuploading, and it will also alert you if there are any blank text or image boxes which all need removing before approving!

Please note that this online studio is NOT meant to be used as an image storage facility, so do ensure you have copies of everything you upload stored on your computer as we cannot be held responsible if they are deleted. All designs are stored on our system for 2 years, then may be deleted due to storage space. If you do have intentions of reordering a specific design which you have designed online, feel free to ask us to send you the print ready pdf file, so you can upload it next time without the risk of it being lost!

All designs uploaded to our website can only be seen by you and our team, and will never be shared anywhere else (unless you give us permission or tag us in a social media post where we will then reshare!)

We help your business by offering an efficient print portal with competitive pricing. This teamed up with the online design module streamlines the processes involved in purchasing print. Our level of customer service and turnaround times means you are always ahead of the competition in support and service.

It is very important to remember that we print in CMYK and not RGB but we do recommend that you leave your images in sRGB format and let us do the conversion to CMYK as it provides a better result with our new CANON printers.

Adobe lightroom will use the sRGB format as standard and there is no need to change unless you are not getting the desired results. If you need or want to convert to CMYK you will need software such as Adobe Photoshop.

There are colours in the RGB spectrum that cannot be reached in CMYK, and if your files are left as RGB our printers convert them automatically, and do a pretty good jub, you just need to undersatnd these are different colour spaces so there may be a slight change.

Using Adobe Lightroom:

Ok, light room does not deal with CMYK images only RGB, so if you are using this software you really need to make sure that you format your images in the sRGB profile. Whatever you do DO NOT choose to format your images in the PROPHOTO profile - this profile is NOT suited to commercial printing and will provide undesirable results.

Using Adobe Photoshop: (NO LONGER REQUIRED - BUT HERE IS HOW IF YOU WANT TO)

Make sure your colour settings are correct, to setup your colour settings go to the EDIT menu in photoshop and choose the option > Colour Settings.
In this menu you have the choice of presets, your best choice for UK commercial printing is to choose EUROPE PREPRESS 3 - this will adjust your ICC profile to the coated Fogra39 profile for CMYK images which is what we use when printing.

• Once you have set up this you can then start to open your images and then convert to the CMYK format.
• To convert your images, use the Image Menu header and choose > Mode > CMYK. By selecting this your image will then be converted to the correct colour space for printing.
• It is at this point you should then adjust your colours and or balance/saturation and what you see on screen should then resemble what gets printed.
• Also, make sure you have the correct resolution for printing, this is 300dpi for optimal printing.

Save your images as JPEGs in this format and then use them in your online designs. Jpeg format help keeps the file size down for creating your calendars online. You cannot upload a TIFF file when designing online so saving in this format is the best way to go.

DIGITAL PRINTING - What you need to know...

We are a digital printer and use the latest technology CANON printers. These are 'toner base printers' which is then 'fused' to the paper.

The colour is made up of 4 colours (Cyan, Magenta, Yellow and Black) toners which are applied on top of the paper then get a hot roller process to 'fuse' the toners to the paper. This results in a more vibrant print - some people may say this is oversaturated, however, it is not, it is simply because there is no 'dry-back' to the paper like you would get with traditional wet ink printing method. Because there is no dry-back with digital print, your prints stay lush and vibrant.

As a recommendation we always say if colour is important to you then get a printed proof - this can save a lot of money in the long run if you are conscious of how your artwork/images are going to be printed and the colour output.

CMYK vs RGB - Just what exactly can happen?

OK, so now you know that your images will print differently based on what format and colour space you use, it would be worth showing you how this affects your images. We prefer your files in RGB format as we have found this provides a better printed result.

Shown here is an image formatted in sRGB which is lovely and vibrant, and then the same image shown converted to CMYK. You will see the image has lost some of its colours when converted to CMYK - this is because the CMYK spectrum of colour cannot match the same spectrum that RGB can reach.

If you do intend on supplying your files in CMYK, we recommend that you tweak your colours to suit your needs, but strongly recommend leaving your images in RGB if you have orginated them that way. This usually works better with our workflow and colour settings.

If you leave your images in RGB and then we print them, the printer automatically converts the images during the process to CMYK, based on what's going in it tries to replicate this as best as possible - the result of this is a more vibrant print which we have found most of our customers prefer - however it is natural for a slight difference from RGB and screen to CMYK when printing, but in most cases this isnt too dramatic.

As a recommendation we always say if colour is important to you then get a printed proof - this can save a lot of money in the long run if you are conscious of how your calendar is going to be printed and the colour output.

But My Screen Shows My Images How I Like Them...

Yes, of course it does...its YOUR screen, you are used to this, and you accept this as being CORRECT - but as equipment is all different, as well as lighting and ambient environments who is to say your screen is 100% colour accurate over the screen in your conservatory room, or the HD screen on your friends tablet or phone in their garage - which one is right? The image here shows just how different things can look, which one is correct.......Neither - the printed proof is correct.

This is a massive topic and we cannot go into it -but quite frankly you cannot rely on what you see on your moniotrs to be 100% correct. We calibrate our monitors here to match what we see on screen to what comes out from the printer.

We can do this as we have a start point (screen) and an end point (print) but we cannot convey that to you with an email proof. You must get a  printed proof to show the final output in all cases if colour is important to you.

So the Final Outcome?

We mention it quite a bit here, if you are in anyway conscious of colour or expect a specific output based on what you see then you really should be ordering a printed proof. We offer different levels of proofing, here they are explained in full:

1 - No Proof - I Accept The Printed Result:

This option is without any proofing, you assume full responsibility for your printing, Your job will get printed as is and there isn't much we can do if there is something wrong with your details or information. So colour accuracy is not covered, spelling, grammar etc - however, what is covered in the layout, if there is a printing glitch such as an image is missing off your calendar, but it's in your design studio, or there is a print defect then, of course, we rectify these issues.

2 - Email Proof

For this option, we send your file again to you after your order is placed. This file will be a low-resolution PDF file optimised to be sent by email. There will be a loss in quality for this proof and cannot be used for quality or colour accuracy - this email proof will be purely content only and is a good way of double-checking everything is ok with your file one last time before it goes to print - You CANNOT use an email proof as a colour accurate proof.

3 - Unbound Printed Proof

This means we will print your file out and proof physically. Here you will see the actual output for colour accuracy and final quality. If there is anything wrong at this stage we can then look to rectify any issues. Perhaps the colour isn't right or the quality of the images is too poor - we can then work together to rectify any issues to get the right output so everyone is happy.

4 - Full Bound Printed Proof

The same as above, but here we fully finish your proof into a final item, so any calendar binding and punching will be included showing the final product exactly as it's going to be produced.

All printing here is printed in CMYK. We do not print in RGB.

Any files that you use in your designs or any artwork submitted to us in RGB colour spaces will be automatically converted to the CMYK colour space for effective printing.

RGB colours are for screen application only and there are colours in the RGB spectrum that CMYK cannot reach - this is why your designs in RGB can appear slightly different when printed - this si to be expected.

Our online design module is setup to work in sRGB as standard and we convert to CMYK as the file is being printed, this seems to give the best result.

Resolution refers to the quality of the file you are going to print. we always recommend your files to be at 300dpi of their intended print size.

All professional software will output a PDF file at this high quality resolution, however if the images you are using in your documents ARE NOT set at 300dpi, they will not print entirely clear. Certain software will not output your files as high res 300dpi, for instance Microsoft Power Point is a screen only application and not recommended to be used as a print application so we do not reccomend designing using this software.

If you are in any doubt, please contact us for advice, or send us a file so that we can check the quality of the file you are looking to print. If you have any hesitation in the quality you want to print, then we always recommed selecting a printed proof where available to ensure you are happy with the final outcome.

We now only print our products using DIGITAL PRINTING methods and have teamed up with CANON UK.

We term ourself as a 'Digital Printer' as our Offset machinery has Direct Imaging technology. This means we image directly to the printing presses negating the need for the traditional plate making methods and the chemical processes associated with these traditional methods. The majority of our print however is achieved using the latest digital printers from CANON UK. By running multiple machines we guarantee a 99% uptime which means we do not let our customers down.

We are very environmentally friendly with a very low carbon footprint. We use vegetable-based toners when printing which is one of the most ecological printing presses on the planet! We also work with the Woodland Trust to ensure new trees are planted across the world.

Yes of course you can, you can do this with our calendar design software or using the design service. We can also do this for you. It is normal to have different images per month for calendars. You can also include a front cover image if you have ordered a calendar with a  front cover.

There is no limit to the amount of items you can order with us, however there is a limit to how many of each item you can order.

On all of our products the minimum and maximum quantity is listed. The reason for this is due to our printing methods and sheet sizes we only list our competitive volumes.

There are up to three options for supplying or designing and customising a product with us. On every product page you are presented with these available options:

1. Custom Design: Allows you to create a bespoke design using our online design studio. We have a range of template styles available, with specially created month dates so all you need to do is use our helpful tools to add personalisation! You have the option to upload multiple images, logos, captions and contact information. You can also add your own special dates to the calendars and diaries, giving the product an extra personalised touch! The best part of our design studio is that is completely free of charge and contains no paid 'add ons' hidden in the small print!

2. Upload Design: using this option, you can upload your own PDF PRINT READY FILE - use this option when supplying an already designed artwork file. Print Ready Artwork is intended for those that have created the design offline in full and its 'ready to print' (so you have your images, dates and artwork set up as correctly sized files with the relevant amount of bleed applied).
Please note: Uploading just 'Images' is NOT classed as a print ready file - if you only have the images, then you should use our software online to create your calendar, or request our designer service.

3. Designer Service: We also offer a design service, which is a paid for service. If you have images and information ready to add to your products, but are not confident enough to use our studio software, or perhaps you don't have the time to produce it, this option is available. This service is only available on Calendars, Greeting Cards, Diaries and Notebooks.

Export and VAT Information

On our export forms we have a “statement of origin” as our products are made in the UK they are not subject to additional custom charges, from our own and our accountants understanding, the only fees should be an admin/handling fee at the export port and then a charge equal to the rate of current VAT in your country, this can then be claimed back from your government TAX/VAT department.

We have asked if we could assist with taking this payment in advance and handling this transaction, but we would have to be registered in the delivery country so cannot assist.

To receive a pallet customer must have an EORI number to receive a pallet from the UK, If you do not have one, this can be applied for from your local government office.

We use a combination of PARCEL FORCE,  ROYAL MAIL and UPS for all of our deliveries.

- All samples and printed proofs are sent using Royal Mail.

- All UK mainland deliveries are sent on a 24 hour service using Parcel Force.

-  All UK remote deliveries are sent on a 48 hour service using Parcel Force.

- All International deliveries & deliveries to Ireland are sent using UPS.

Tracking is provided for all deliveries, this will be emailed to you when your order is shipped, if you have any issues with delivery or do not receive a tracking code, just let us know and we will forward this to you.

Please note we are not able to arrange weekend deliveries, all will be attempted by the couriers between Monday and Friday.

We have found these to offer the best all round service, not only including looking after your parcels during transit but also offering the best tracking methods available. Parcel Force inform you for the day of delivery and usually give an estimated time slot on the day. UPS and Royal Mail both provide accurate tracking on their websites.

Our price calculator system shows the price to you beofre placing the order. To get a final price for any item, simply add your items to the shopping cart - here you will see the final price you will be paying for your items. Any delivery charges will also be shown at the shopping cart and checkout stage.

Our dynamic price calculation system allows you to configure each product and see the price with or without VAT, right on the product page, or landing page before adding to the shopping cart or checkout stages.