FAQs

To make payment for your order, follow the below advice based on your situation.

(If admin have placed an order for you, or an unpaid order is stored in the system which you need to pay for, follow the below steps)

Login to your account

Go to 'Review Your Orders'

Scroll down this page and you will see the order, and a 'Pay Now' button

Click on that button then it will take you to the secure payment portal online where you can make the payment

(if you have not yet placed an order, follow the below steps)

Login to your account

Go to 'My Designs'

Then go to the specific design you would like to order, and click 'Order Now'

From here, you will then be taken to the page where you can then select the quantity and options you'd like on your order

After selecting the options, click 'Add to basket'

From here, you can then go into your basket and process the order online through the secure payment portal.

If you are looking to pay via bank transfer, please contact lucy@colourdigitalprint.com and she can send you our bank details. After paying via bank transfer, we will manually update the payment onto the order. Please note you may receive automatic messages from the system stating that payment is due, but please do not worry if you have already made the payment, as it is likely we have not updated it onto the order yet. If a few days pass and you still receive the messages, please contact lucy@colourdigitalprint.com and she can check with Finance on the payment status!

If you need to update your email address or phone number, please contact info@colourcalendars.com

This change must be done by an admin and cannot be edited from your side.

If you need to change an address, please go to the section labelled 'How to change the address on my account'

If you need to change the address linked to your account whether this is billing or shipping, please follow the below steps:

Login to your account

Go to 'My Account Area'

Look in the banner on the left hand side of the page labelled 'Delivery Address'

You can then add new delivery addresses by clicking 'Add New Address'

If you need to remove addresses, click the bin icon.

You can then select 'Set Default Shipping' to make your new address the default option.

If you have any issues with this, please contact info@colourcalendars.com 

To download an invoice from your account, please follow the below steps:

(If you have not yet paid for the order)

Login to your account

Go to 'Review Your Orders'

Scroll down the page to find the order you require the invoice for

Click on the 'Invoice'  button which will generate the PDF invoice which you can download.

(If you have already paid for the order)

Login to your account

Go to 'Review Your Orders'

Scroll down the page to find the order you require the invoice for

Click on the small BLUE button labelled 'invoice' which will generate the PDF invoice which you can download.

If you have any issues with this process, please contact info@colourcalendars.com and a member of the team can help!

All of your designs and account information is kept in one place of your account - your portfolio. In here, you will be able to view your images, designs, existing and current orders as well as managing your personal information. You will also be able to see the balance of your reward points with us!

Portfolio:

You can only view your portfolio if you are logged into your account on the website. Your portfolio is situated in the top right hand side of the website once you are logged in in the ‘My Account’ section. In here, you will be able to view your orders, your design your images, number of reward points and the delivery addresses stored in your account. Your portfolio will look like this:

Order List:

Your order list is included within your account area and can only be reached if you are logged into your account. If you click on ‘My Account Area’ you can then be directed into your main account page. From here, you can then click on the ‘Orders’ tab and view the orders which you have made with us. There is a tab in this section which shows all the existing or recently completed orders which you have with us, as highlighted below:

To create an account with us is simple! You will need to go onto our website and go to the ‘login’ tab towards the top of the page. From here, you will see this pop up:

You can then choose the option at the bottom to ‘Register’ with us.

There is then a selection of information and questions which you will need to fill in including your name, phone number, address and other forms of information that we need from you.

Please note that you will not be able to create an account without the full list of required information.

Please make sure that all the information that you input is correct as it will be the information listed on your account and used to store your orders with us

f you make the decision to close down your account with us and have all your data removed, you must get in contact with us through the ‘Help’ section of the website.

We can then follow the process of removing your account from our systems which will remove all of the data listed to that account. Please note that once an account has been deleted, it CANNOT be restored.

You will need to sign up with a new account if you wish to then use our services again. Any of your previous orders also CANNOT be restored into your new account.

We recommend that if you are unsure of whether you are going to order again in the future, that you do keep your account with us until you are sure that you do not require it. It does not matter how long you wait to log back in, your account is active until you tell us to remove it! It is always better to make sure that you don't need anything stored in the account before contacting us for removal to ensure that you have not deleted something you may need to reorder! 

We offer a range of printed products including the following:

Calendars - https://www.colourcalendars.com/calendar-printing-service.html?e=YWQ5ZmYyYjIz

Photo Books - https://www.colourcalendars.com/softcover-and-hardback-book-printing.html?e=MTgxMGFhYWZh

Photo Diaries - https://www.colourcalendars.com/photo-diary-printing.html?e=ZGZlNTA0YWUz

Notebooks & Journals - https://www.colourcalendars.com/notebook-printing.html?e=YzkyMWM4ZGU1

Desk Pads - https://www.colourcalendars.com/desk-pad-and-planner-printing.html?e=OWFmZTdhNTdi

Greeting Cards & Postcards - https://www.colourcalendars.com/greeting-cards.html?e=MGJlNTU2OWJm

Leaflets & Flyers - https://www.colourcalendars.com/premium-leaflets-and-flyers.html?e=OTNlYmNkMjA2

Key Card Holders - https://www.colourcalendars.com/key-card-wallet/?e=MWYwYTM3NDc1

Door Hangars - https://www.colourcalendars.com/printed-door-hanger/?e=MDU4YTk3NTg2

Use our price calculator page to define your options by picking the sizing or product type.

You can order as many products as you would like! Most of our products have an unlimited order quantity meaning you can order as many as you would like, however there are some products with a minimum order quantity, those products are listed below.

Booklet Calendars - minimum order of 25 copies

Greeting Cards - minimum order of 10 copies (if ordering multiple designs, it is 10 copies per design)

Postcards - minimum order of 25 copies (if ordering multiple designs, it is 25 copies per design)

Key Card Holders - minimum order of 100 copies

Door Hangars - minimum order of 100 copies

All of our products are customisable! You can design as much or as little as you would like and add multiple different methods of personalisation including captions, dates tailored to your business, contact information, logos, qr codes and more!

In terms of personalisation, yes! Everything can be personalised as much or as little as you would like.

If you are looking for custom products in terms of products you offer that you can't see listed on our website, it does not mean that we cannot produce them, so please pop one of our Account Managers an email to investigate! james@colourdigitalprint.com and lucy@colourdigitalprint.com will be able to help with this! Please note that we only produce paper products and cannot produce clothing or other merchandise that isn't paper produced!

We love providing custom products where we can and will always try to accomodate all requests, however please understand not everything will be possible, however we do our best to ensure we explore all possibilities of making it work for your business!

We only print on paper and produce paper based products.

Unfortunately we do not produce any other forms of printing such as clothing, bags, tea towels or any other printed products that are not produced on paper. This will not be something which we will ever offer! Thank you for considering us as your printers and if you do require anything paper related printing, please pop us a message and we will be happy to help!

Yes, you can order a range of products in one order!

If you are looking to order Calendars, Diaries and Greeting Cards, you can add everything individually to your basket and proceed to order. You do not need to order everything seperately! This means that your products can be worked on at the same time and shipped to you in one order meaning a reduction of waste in packaging and shipping, and keeps everything  in one place and organised!

Please note if you are ordering mass amounts of greeting cards as well as other products, there may be a slight delay in the loading of the basket page. For any severe issues with this, please contact info@colourcalendars.com who can investigate for you.

There are up to three options for supplying or designing and customising a product with us. On nearly every product page you are presented with these available options:

1. Online Design: Allows you to create a bespoke design using our online design studio. We have a range of template styles available, with specially created month dates so all you need to do is use our helpful tools to add personalisation! You have the option to upload multiple images, logos, captions and contact information. You can also add your own special dates to the calendars and diaries, giving the product an extra personalised touch! The best part of our design studio is that is completely free of charge and contains no paid ‘add ons’ hidden in the small print!

2. Upload Design: using this option, you can upload your own PDF PRINT READY FILE - use this option when supplying an already designed artwork file. Print Ready Artwork is intended for those that have created the design offline in full and its ‘ready to print’ (so you have your images, dates and artwork set up as correctly sized files with the relevant amount of bleed applied).

Please note: Uploading just ‘Images’ is NOT classed as a print ready file - if you only have the images, then you should use our software online to create your calendar, or request our designer service.

3. Designer Service: We also offer a design service, which is a paid for service. If you have images and information ready to add to your products, but are not confident enough to use our studio software, or perhaps you don’t have the time to produce it, this option is available. This service is available on all products apart from photo books.

We offer a wide range of templates online, however we appreciate we may not have one that works for you! If you have a previous example of a design you would like us to see if it is possible for us to recreate on our online system, please send a photo to info@colourcalendars.com where we can investigate this!

Unfortunately we do not offer completely custom designs in terms of date pages, however if you would like to create or have created a template using your own software, you can upload this and order through our website! We can print all custom designed products, we just can't create bespoke designs offline and then upload into our studio.

We offer additional finishing options on our products!

Shrinkwrapping - available on most products - the perfect finishing touch to your products and will offer protection, make the products watertight and prevent scratching and damage in transit or when you are distributing them!

Envelopes - we offer premium white card envelopes on calendar products and option of white gummed or peal and seal envelopes on greeting card products

Belly Banding - we offer belly bands on desk pads and greeting cards to keep them together once produced. We also offer custom belly bands on diaries, desk pads and notebooks. Please email james@colourdigitalprint.com if you are interested in custom branded belly bands as these are custom products not yet listed on the website!

Lamination - we offer lamination on products including photo books, diaries and notebooks. We offer a matt or gloss laminate to give your product a professional finish! This is essential in protecting the covers and create a premium finish, especially on photo books!

Express Service - we offer 4 levels of express service to get your orders produced quicker than our standard lead times!

We offer a range of calendar sizes and styles for you to choose from.

A4 Double Page Calendar

A3 Double Page Calendar

A3 Square Double Page Calendar

Panorama Landscape Double Page Calendar

A4 Wall Calendar

A3 Wall Calendar 

Slim Wall Calendar

Mini Wall Calendar

A3 Booklet Calendar

A5 Desktop Calendar

DL Desktop Calendar

Landscape Desktop Calendar

We offer 3 different size greeting card options with the option of single or double sided printing.

A6 Greeting Card

A5 Greeting Card

Square Greeting Card

Yes, we do! We offer a range of preprinted samples which we can send out to you whether you are a new customer to us or whether you are an existing customer looking to order a new product. Just email info@colourcalendars.com with your name, email, delivery address & requested samples and our team will send you out a sample pack! This is completely free of charge for you.

Where possible, we may be able to honour you with a free printed copy of your requested product. If you have multiple different designs you would like a sample of, there will likely be a charge required for the remaining copies. We provide free shipping on sample copies if they are supplied free of charge, however if you are ordering multiple sample copies, a delivery fee of £3.99 will be charged for.

Yes they are! You can order a test copy of any product before proceeding with an order, these can be fully bound (a fully finished product) or unbound (flat printed sheets)

New customers are eligable for a free first copy of any product!

Existing customers can order a printed copy through their account through your 'My Designs' page

Yes, you can! You can order a fully bound or unbound printed sample before placing your order. We strongly recommend this to check that you are happy before comitting to placing a large order.

Ordering a printed sample is beneficial for you to check the artwork, general advertising on websites or social media pages, as well as generating potential pre orders! This means you can share the product that you have created with others so they can assess the style or quantity before placing there order with you.

Sometimes people can check and double check artwork online, then when they receive a printed proof and check through the copy in person they notice multiple things that they did not spot online! We strongly advise to get a printed copy for you, your colleagues, your friends / family to check through as well for you before proceeding to order to ensure that there are no potential mistakes within the artwork. When mistakes are spotted before printing, you can make the relevant changes, when mistakes are spotted after you have received a bulk order, you face costly reprints!

Our online design studio is a software which allows you to design your products directly on our website. We have lots of predesigned template options for you to choose the base design from, then it can be built up and personalised from there! The month dates are all standard and can only be customised by changing the colour or font of the dates. You then have free reign of the image page, and the space above and below the month boxes to design as you wish. Usually, adjacent to the month title, people put a caption for the image above, or a photo credit. Below the months, you are then able to either add further text, or your business contact information / social media links and logos.

You can then preview your design in the studio, where it will give you tips if you need to make changes, for example the colour profile may be incorrect, so it will inform you what to change it to before reuploading, and it will also alert you if there are any blank text or image boxes which all need removing before approving!

Please note that this online studio is NOT meant to be used as an image storage facility, so do ensure you have copies of everything you upload stored on your computer as we cannot be held responsible if they are deleted. All designs are stored on our system for 2 years, then may be deleted due to storage space. If you do have intentions of reordering a specific design which you have designed online, feel free to ask us to send you the print ready pdf file, so you can upload it next time without the risk of it being lost!

All designs uploaded to our website can only be seen by you and our team, and will never be shared anywhere else (unless you give us permission or tag us in a social media post where we will then reshare!)

Yes, you can! Our design studio has a preview facility whereby before saving, you can go through and review each page carefully before proceeding to ordering!

In this page, it also highlights any potential issues in the design regarding blank image or text boxes, or issues with colour profiles.

If you have created images (in jpeg or png format) offline in the form of collages etc, you can upload these into the design studio to upload into a design.

If you have created your own custom date pages as well as images, this cannot be uploaded into our online design studio but it can be uploaded as a PDF into your order page or sent using our file transfer facility We Transfer, which can be found here: https://colourdigitalprint.wetransfer.com/

If you have any questions regarding file transfer, please email info@colourdigitalprint.com 

Yes this is possible. When you have saved the design into your portfolio, you can edit at any time by clicking 'edit design'.

Just ensure you fully save the design before closing your browser down to prevent anything from being lost! The design auto saves around every 10 minutes, however please do not fully rely on this, a manual save is always best!

If you have an active order and have made changes to your design, it is VITAL that you contact us to notify us of the changes as this is not automatically shared with us, we have to manually update the new artwork onto your order. To do this, please contact info@colourcalendars.com  (please note if your order has already entered printing or production, any changes you make to the artwork will NOT be included in the order).

We offer the option of a designer service where you can pay to have one of our expert designers create your product design for you. We use the online software the same as you would if you were to design online – however our team know all the tips and tricks to use the software to its full potential! Our experts ensure that everything is in place, and nothing gets missed! They will work with you and update you on the progress of your design and will also let you know of any possible issues that they come across such as low-resolution images or images which will not fit the templates correctly. We require you to send across your images and requested template alongside a list of which months you would like specific images on and any captions, information or logos which you would like added!

Why use our designers?

Our design service is available to everyone! You can have a great deal of experience with working on computers and being a photographer, however some people just may not have the time to put it together and would rather us do it for them! This service is however very beneficial to people who may not use computers very often or not have a great deal of knowledge of how this process works. We are happy to help everyone and will always do our best to meet your requirements, however as with every process, there may be some circumstances where we cannot fulfill customer requests.

Benefits of the design service:

• Software knowledge: We fully understand the software however we appreciate that it can take some getting used to. Our designers use this software every day, so we know how to get the best out of it!
• Aesthetic: You may not realise this however the design is all about the aesthetic! Placement of elements on the page can have a huge impact on the final look of the product. Our designers have a sympathetic ‘eye for design’ to make sure that everything is in place and looks perfect!
• Colours and fonts: Our designers have full control over the date sections of the calendar which customers do not have the option to do. They can modify these sections to suit other aspects of your calendar such as matching text colours to your logos, creating more of a branded feel to your products.
• Resolution of files: The images are the key part of the calendar, so our team make sure that the images which we are supplied with are only used if they are of a good quality. If we feel that any of your images will not print to the best version, we may ask you to resupply us with another image. Our designers convert your images into the correct colour profile (CMYK) to ensure that your colours come through the printers sharp!
• You can sit back and let us do the work: The best part of the designer service is that once you have sent everything over to us, your work is practically complete! You can focus on other things and once your design arrives – you can then take the credit of what a beautiful design you have!

Although our website can be used on mobile phones and tablets,. the design process can be difficult doing it this way. We always recommend using a laptop or computer for the simplest design process.

Using a laptop or computer is the most effective way to get all of the benefits of our design studio and allows you to easily drag and drop your images to where you need them to go. You are also able to make changes to the images a lot more easily on a laptop screen rather than a mobile.

If you do not have access to your own  computer and wish to place an order with us but are struggling, we would recommend you possibly working on your design with a family member, work colleague or friend. If this is not possible, please get in contact with us and we can discuss your projects further including the design service method.

In terms of placing an order on a mobile and a tablet, if you have a 'Print Ready File' this is completely doable! If you have a design which you have created or need to create online, it will definitely be easier to complete if you use a laptop.

If you experience any issues with ordering, as long as you have information on the product which you are designing and the quantities that you require, we can load your order onto the system for you and then take the payment over the phone if you cannot complete this. Please get in touch with us if you require this for your order - but please only get in touch when you know the specifics of what you need to order and the quantity which you require!

If we send you your design and would like to request any changes that you would like to be applied to your order, just get in touch with us and we can add these for you! We will only ever print people’s orders once they approve their proofs, so you always have the final say with your design, we are just here to offer our technical advice!

After we have sent you your proof, you are more than welcome to make changes – we will not judge you for being too picky (there is no such thing) this process is all about us working with you to get a finished product that you are delighted with!

Design service process:

• You will provide us with your images via our file transfer system on our website alongside any other added information such as text, logos or design preferences
• We will design your product and let you know when it is best to check through
• We will provide you with anything that we think may be an issue in printing
• You can then let us know of anything that you would like to have changed
• The designer makes the edits and then can upload the final copy to your order
• You can receive the final proof – This is your last opportunity to request changes to be made. If you have requested a printed proof, we will then send this out to you and if you have requested an online proof, you can then review this in your account panel
• Once you approve your proof, we then move onto the printing process!

There are 3 different design options available when ordering with us!

Design Online - Free to use - Design in our designer studio online with hundreds of preset templates for you to simply upload, and drag and drop your photos into.

Upload A Print Ready PDF File - Free to use - Create your design in an external programme (such as Photoshop, InDesign or PDF) and upload it onto the order page, we will do the rest!

Designer Service - Paid for service - Send your photos and content to us and we will design the rest for you!

When uploading images into the design studio, they will need to be supplied in a jpeg or png format. Images of any other format will be rejected by the system.

If you are sending us your pre - created artwork, this will need to be supplied to us in a PDF format.

We cannot accept InDesign or Photoshop files unless it is strictly necessary. If you have created in these programmes, just 'export as' a PDF file and this will be fine!

If you are sending us a pre - created PDF file, please do so by sending it to our We Transfer page which can be found here: https://colourdigitalprint.wetransfer.com/

When uploading into our online design studio, you do not need to include bleed as our templates accomodate for this. You do not need to include crop marks in images or text uploaded into our design studio.

If you are sending us your own artwork files, yes please include bleed in the file! This should be 3mm added onto each edge of your design. Crop marks can be included but are not necessary!

Unfortunately this is not something which we can provide.

When using our online design studio, we have a checker which will identify the quality of your images.

Red = Significant Low Quality - we recommend you choose another image

Amber = Concerning Quality - this is not always an issue however we would recommend you order a printed proof before proceeding with a full order to check. Medium quality can sometimes flag up on images that include textured sky or sea and can be over cautious so even if an image is amber quality, it may still print fine! Just order a proof to check to be sure.

Green= Great Quality, will print well

You are able to personalise all pages of your design on most products!

Even in a calendar design where the date pages are fixed, you can still personalise these pages by either changing the fonts to match your branding, changing the size or colours of the days / weeks, changing the language as well as being able to upload captions, contact information, descriptions or logos & qr codes onto these pages.

On notebooks, the inner pages are NOT customisable as these are either plain or lined. You are only able to create and edit the cover pages.

We print in CMYK, so we recommend you uploading all images and artwork to us in CMYK.

Everything printed on paper will have a CMYK colour profile. Anything designed for on-screen viewing will have an RGB colour profile. If you were to leave your images in RGB and then we printed them, the printer will automatically convert them to CMYK during the printing process. The conversion from RGB to CMYK may slightly alter the balance of the image colour due to the difference in colour formats, resulting in a less vibrant image than you were expecting.

If you make the colour conversions from RGB to CMYK before uploading images into the studio, the printers will then not have to make colour conversions, giving you a truer print.

CMYK does have a slightly less vibrant outcome compared to rgb, so we would advise to make tweaks to the image vibrancy / brightness & contrast before saving.

Please note that when you convert the files in Photoshop, you will need to ‘save as’ a jpeg file rather than ‘export as’ a png file. Images must be uploaded into the system in a converted jpeg file in order for the colour error messages to disappear.

Printed proofs are always recommended before placing a bulk order so you can check you are happy with the colours and content of the calendar. Please note that online previews are NOT a check for colour, only content! So if colour is critical in your artwork, please order a printed proof.

Our online design studio is built to fit a range of different template sizes. With this in mind, we have implemented some helpful guidelines for you to be able to get all your important photos and text within the printed areas. You will see a black solid line and a red and green dotted line around the edge of the predesigned templates, these are super handy for you when positioning your artwork.

With your artwork, you are looking to have the important parts of any image and text within the GREEN dotted line. This is known as the 'safe' area and everything inside of this area will be printed and not be cut into at all during the production process. Anything past the RED dotted line is at risk of being cut off during the production process, so you should refrain from having anything important such as people / animals heads feet or tails, as well as text, outside of this area. The BLACK line around the very edge of the template is the edge of the template, but will NOT be included in the final printed copies, so nothing important in the images or text should be near this line.

It is important to realise that we do NOT check customer artwork or how close images & text are to the edge of the page as we do not check designs before they print, we print exactly what is supplied to us. If there are any issues with images or text being cut into in the final order, you are at fault.

The RED dotted line:

This is the cut off line and is the final trimmed area of the page. This is where the 'Bleed' occurs and will allow the ink in your images to run off the edge of the page.

The GREEN dotted line:

A safe area where you can include all the important information and images, it is not at risk of getting cut into during the print and production process.

You have the option of creating a border around your images within the templates if you do not want any of the background to go off the edges of the page. You can do this by resizing the 'your image goes here' boxes or by going into the image settings within the studio. Wherever possible, if you do not want a border around the page, we recommend your images sit just past the RED dotted line which will allow for the 3mm of 'Bleed' to compensate for any movement during the printing and production process.

The size of your files will vary depending on the style and size of the product, as well as the template you choose online. Below is a few examples of the sizing your images should be for our A4 Double Page Calendars and our A4 and A3 Portrait Wall Calendars in a basic template.

A4 Double Page without a border - 303mm x 216mm

A4 Double Page with a border - 269mm x 182mm

A4 Portrait Wall Calendar without a border - 215mm x 148mm

A4 Portrait Wall Calendar with a border - 215mm x 128mm

A3 Portrait Wall Calendar without a border - 303mm x 205mm

A3 Portrait Wall Calendar with a border - 303mm x 184mm

We reserve the right to refuse printing of any content that is illegal, infringes intellectual property rights, contain hate speech, incites violence, is sexually explicit involving illegal content or otherwise violates applicable laws or ethical standards.

If your content is nude or semi nude, we can print this. We offer a discreet printing service and printing only goes through basic checks, so rest assured your privacy is respected and no content will ever be shared!

You are able to add logos onto any page of your design! If you have multiple logos, these can all be added onto the specific pages, there is no limit other than the amount of space available! Please ensure all logos are positioned within the green dotted lines to prevent anything getting cropped during the production process.

Yes you can add as many or as little QR Codes as you would like! Our online design studio even has a built in QR Code creator which will create the codes for you which you can drag and drop into your designs wherever you wish!

This is possible, you can create duplicates of designs and tailor them to specific people or staff members! For calendars, you will also receive our multi design discount for this service and receive the combined unit price for all the designs, you will not have to pay the unit price per design name!

Of course they can! You are welcome to add whatever images you would like into your designs whether this is staff photos, product photos or information or anything else!

We reserve the right to refuse printing of any content that is illegal, infringes intellectual property rights, contain hate speech, incites violence, is sexually explicit involving illegal content or otherwise violates applicable laws or ethical standards.

We offer a discreet printing service and printing only goes through basic checks, so rest assured your privacy is respected and no content will ever be shared!

You can personalise your designs as much or as little as possible! However as with everything, there are some limitations with designing.

This can include:

Not being able to edit the size of the templates on calendars including amending the size of the lines or boxes of the month pages

Set image placements on book products

Designing of the spine in Softcover and Hardback book products

If you have any questions or one of our templates aren't working for you due to limitations within the design studio, please contact info@colourdigitalprint.com and we can investigate this for you.

We offer a range of paper types and thicknesses depending on the products you are looking to order.

We have an economy, standard and premium paper option, so have something for everyone!

Economy:

Double Page: 250gsm gloss / silk cover, 170gsm gloss / silk inner

Greeting Cards / Postcards: 300gsm Tru Card

Standard:

Double Page: 250 gloss/silk

Wall: 170 gloss/silk, 200 gloss/silk, 250 gloss/silk

Greeting cards / Postcard: 300 uncoated, 350 silk

Premium:

Double Page: 300gsm gloss / uncoated

Wall: 300gsm Gloss / Uncoated / Novalis pure

Desk: 300gsm Gloss

Binding finishes depend on the product, the full list of our binding options is below:

Spiral Binding - used on our Double Page & Desktop Calendar products - this comes in white as standard and currently we do not offer any other coloured spiral binding

Wire Binding - used on our Wall Calendars - this is again a white binding as standard, but includes a white hanger which can be easily hung by a hook (not provided by us)

Softcover - book products - a thicker cover paper stock attached to the inner pages

Hardback - book products - a case finished product with a sturdy cover

Stapled - Booklet Calendars, Flyer & Booklet products - pages are folded and stapled along the spine

Yes this is possible but is product specific!

Book products for example will have a thicker cover paper stock compared to the inner pages.

As standard, Economy Calendars have a thicker cover paper stock compared to the inner pages. This option is NOT available on standard and premium calendar products, however as a custom request, standard and premium calendars can have thicker cover pages compared to the inner pages but this will be custom priced.

This combination offers a few benefits:

• Better durability for the front and back covers
• More professional, premium appearance
• Improved handling, since inner pages remain flexible and easy to flip
• Cost efficiency, as you only upgrade the cover rather than the whole calendar!

Yes, they all include one or the other, but not both!

Our Double Page Calendars do NOT have a hanging hook, but they do have a hanging hole.

Our Wall Calendars Do include a hanging hook within the binding, but do not have a hanging hole as this is not needed due to the hanging hole.

Yes we do! Economy products will be our cheapest product specification available, but does not by any means mean that the quality will be any lower than our standard and premium options! This will just be the thickness of the paper used. If you would like samples of our paper types, we have a handy paper swatch sample which we can send to you upon request if you contact info@colourcalendars.com 

Paper options will vary depending on the product so please check the product calculator pages to see the economy options provided.

If you have any questions on this, please let us know and we will be happy to help, our email address is: info@colourcalendars.com

Yes we do! Our premium products will be the best of the best of what we can offer you in terms of paper options. This option will be the most expensive of what we offer, but if you are looking for a more premium finished product for your customers, this is for you! If you would like samples of our paper types, we have a handy paper swatch sample which we can send to you upon request if you contact info@colourcalendars.com 

Paper options will vary depending on the product so please check the product calculator pages to see the premium options provided.

If you have any questions on this, please let us know and we will be happy to help, our email address is: info@colourcalendars.com

Ultimately it is personal preference!

A matt finish is usually the safer, more versatile choice. It has a smooth, non-reflective surface that makes text easy to read and reduces glare under bright lighting. It also feels more premium and is better suited for writing on (people can easily mark dates with pens or pencils without smudging). This makes it ideal for office or home calendars that are meant to be used day-to-day rather than a printed product used for display!

A gloss finish produces more vibrant colours and a shinier, more eye-catching look. It works well if your calendar is image-heavy (for example, photography or high-impact visuals) and you want the design to stand out. However, it can reflect light and is a lot less practical for writing on.

We do offer some products whereby only the cover is laminated, in this case, it is personal preference as to the finish you prefer based on your artwork!

If you would like samples of our paper types and lamination, we have a handy paper swatch sample which we can send to you upon request if you contact info@colourcalendars.com

Ultimately it is personal preference! Lamination is only available on specific products, however please see the following information on lamination styles.

A matt finish is usually the safer, more versatile choice. It has a smooth, non-reflective surface that makes text easy to read and reduces glare under bright lighting. It also feels more premium and is better suited for writing on (people can easily mark dates with pens or pencils without smudging). This makes it ideal for office or home calendars that are meant to be used day-to-day rather than a printed product used for display!

A gloss finish produces more vibrant colours and a shinier, more eye-catching look. It works well if your calendar is image-heavy (for example, photography or high-impact visuals) and you want the design to stand out. However, it can reflect light and is a lot less practical for writing on.

We do offer some products whereby only the cover is laminated, in this case, it is personal preference as to the finish you prefer based on your artwork!

If you would like samples of our paper types and lamination, we have a handy paper swatch sample which we can send to you upon request if you contact info@colourcalendars.com

We print in CMYK, so we recommend you uploading all images and artwork to us in CMYK.

Everything printed on paper will have a CMYK colour profile. Anything designed for on-screen viewing will have an RGB colour profile. If you were to leave your images in RGB and then we printed them, the printer will automatically convert them to CMYK during the printing process. The conversion from RGB to CMYK may slightly alter the balance of the image colour due to the difference in colour formats, resulting in a less vibrant image than you were expecting.

If you make the colour conversions from RGB to CMYK before uploading images into the studio, the printers will then not have to make colour conversions, giving you a truer print.

CMYK does have a slightly less vibrant outcome compared to rgb, so we would advise to make tweaks to the image vibrancy / brightness & contrast before saving.

Please note that when you convert the files in Photoshop, you will need to ‘save as’ a jpeg file rather than ‘export as’ a png file. Images must be uploaded into the system in a converted jpeg file in order for the colour error messages to disappear.

Printed proofs are always recommended before placing a bulk order so you can check you are happy with the colours and content of the calendar. Please note that online previews are NOT a check for colour, only content! So if colour is critical in your artwork, please order a printed proof.

You can make simple changes to your images using Photoshop to ensure that they are correctly formatted. This can be done by a few simple steps.

You can make simple changes to your images using Photoshop to ensure that they are correctly formatted. This can be done by a few simple steps.

If you have access to Photoshop, you can follow the below steps:

1. Go to the EDIT menu (this is in Photoshop - NOT the Design Studio)

2. Choose ‘Colour Settings’

3. In the ‘Settings’ section, the best-chosen preset is Europe General Purpose 3 – this will adjust your ICC profile o the coated Fogra39 profile for CMYK images which is what we then use when we are printing 

4. Once you have completed the above, you need to open all your images

5. To convert them, use the image menu header and choose > Mode > CMYK, by selecting this, your images will then be converted to the correct colour for printing.

6. You will then need to adjust your colours and balance / saturation and what you then see on the screen will resemble what gets printed.

If you then save all your images in a JPEG format, you can use these in your design online. JPEG format assists in keeping the file size down for creating your calendars on our website. You can also upload your images in PNG files; however, any other files may not be suitable to upload.

If you do not have Photoshop, we offer a cmyk conversion service where we can convert your images for you. The cost for this is £10.00 and covers all your images / logos. Please message us through our online ticketing system so we can raise an order for you. Please note that a printed proof will be required once images have been reuploaded before proceeding with a full print run.

We are a digital printer and use the latest technology CANON printers. These are 'toner base printers' which is then 'fused' to the paper.

The colour is made up of 4 colours (Cyan, Magenta, Yellow and Black) toners which are applied on top of the paper then get a hot roller process to 'fuse' the toners to the paper. This results in a more vibrant print - some people may say this is oversaturated, however, it is not, it is simply because there is no 'dry-back' to the paper like you would get with traditional wet ink printing method. Because there is no dry-back with digital print, your prints stay lush and vibrant.

As a recommendation we always say if colour is important to you then get a printed proof - this can save a lot of money in the long run if you are conscious of how your artwork/images are going to be printed and the colour output.

Resolution refers to the quality of the file you are going to print. we always recommend your files to be at 300dpi of their intended print size.

All professional software will output a PDF file at this high quality resolution, however if the images you are using in your documents ARE NOT set at 300dpi, they will not print entirely clear. Certain software will not output your files as high res 300dpi, for instance Microsoft Power Point is a screen only application and not recommended to be used as a print application so we do not reccomend designing using this software.

If you are in any doubt, please contact us for advice, or send us a file so that we can check the quality of the file you are looking to print. If you have any hesitation in the quality you want to print, then we always reccomend selecting a printed proof where available to ensure you are happy with the final outcome.

Images often look different on screen compared to print because the two formats use fundamentally different ways of displaying colour, brightness, and detail.

On a screen, images are displayed using light (RGB – red, green, blue). Screens are backlit, meaning they can produce very bright, vibrant colours and deep contrast that can make images appear more “glowy” or saturated than they really are.

In print, images are reproduced using ink (CMYK – cyan, magenta, yellow, black). Instead of emitting light, paper reflects it. This naturally reduces brightness and can make colours appear slightly duller or darker compared to what you see on screen.

Other key differences include:

• Colour gamut differences: Screens can display a wider range of bright colours than standard printing inks can reproduce.
• Paper type: Matte, silk, or gloss paper all absorb and reflect ink differently, affecting contrast and vibrancy.
• Calibration: Screens are not always colour-calibrated, so what you see may not match professional print output.
• Lighting conditions: Printed materials change appearance depending on ambient light, while screens emit their own light consistently.

In short, screens show images using emitted light (brighter and more vivid), while print shows images using reflected light (more natural and subdued). This is why professional print workflows use colour proofing and calibration to get as close as possible to the intended result.

DO NOT rely on image reproduction on screen when designing, we strongly advise a printed proof to check colour and image reproduction.

We use vegetable based toners to ensure our printing is carried out as environmentally friendly as possible! This way of printing is one of the most ecological printing processes in the world!

Yes we do offer double sided printing!

Our Double Page Calendars are double sided as standard, however other calendar sizes can be double sided if you select this option at the point of creating your design. 

Our Wall and Desk Calendars can be printed double sided if you select this option within the price calculator. Double Sided Calendar printing will be cheaper than single sided printing, so if you are looking for a cheaper option but still keep the same high quality,, go double sided!

Greeting Cards also have the option of being double or single sided, allowing you to add text to the inner pages as well as the cover pages if you require this.

Double Sided Printing is standard on Diaries, Notebooks & Photo Books

The maximum file size for each image uploaded into our design studio is 250mb.

The maximum file size for all files supplied to us is 2GB (maximum of 15 files when using We Transfer)

We strongly advise you ordering an unbound or fully bound printed proof to check the colour and image reproduction before proceeding with the full print run of your order. If you place an order without a printed proof then receive your main order and are unhappy with the images or colour, we can NOT provide a reprint. Printed proofing will ALWAYS be worth it!

This is also beneficial to check text as well! Sometimes people can check and double check artwork online, then when they receive a printed proof and check through the copy in person they notice multiple things that they did not spot online! We strongly advise to get a printed copy for you, your colleagues, your friends / family to check through as well for you before proceeding to order to ensure that there are no potential mistakes within the artwork. When mistakes are spotted before printing, you can make the relevant changes, when mistakes are spotted after you have received a bulk order, you face costly reprints!

For products with the same text across all pages, you should avoid editing this text page by page as you can make mistakes. We would recommend you to make the changes to one page, then copy and paste this to all the other pages to prevent mistypes on some pages.

Avoid ignoring guidelines! They are there for a reason and will ensure that your artwork is printed correctly and not cut into during the production process!

Poor font colours or font sizes - Fonts that are too small or too light in colour can become unreadable in print. It is important to make sure everything is appropriately sized and clear to read to ensure all your great artwork prints well and is easily readable when it is displayed!

Avoid overcrowding your design! Trying to fit too much information, images, branding, dates, promotions can make the calendar hard to read and visually cluttered. Clean layouts tend to perform better based on feedback from our customers!

The most common mistakes we get reports of by customers include:

Spelling issues

Grammar issues

Incorrect captions on pages

Not updating the back cover on calendars with the correct images

Your file may get rejected when you upload it if it is the wrong file type, the wrong colour profile, or that the file size is too large for our system. Please see the below information regarding the specifics of these!

The file types supported by our studio are: JPEG & PNG

The colour profile required for all artwork and images is: CMYK Coated Fogra 39

The maximum file size per image within our online design studio is: 250mb

The most common cause of printing or production delays is that we have come to you with a query on your artwork and you have not responded to us. We may have an issue with your file type or have noticed an error with your file which we need to confirm with you. Please ensure you regularly check your account for updates.

Another delay can be the time taken to review and approve proofs. When you have received your proof, please ensure you review and either approve or make the necessary changes as soon as possible to prevent any delays.

For calendars over 300 copies, there will be a slight extension on the production lead time.

For book products, the lead times can vary depending on the time of year and amount of books in our book department at the time of ordering. Hardback books have the longest production time of all our products due to the settling days which are essential to maintain and preserve the quality of the books.

During our peak season (September - November) lead times may extend due to the significant amount of orders coming through our system.

Delays internally although very rare, can happen, include machinery downtime due to issues. In the case of this, we will update you as soon as possible.

We would strongly advise you to order a fully bound or unbound printed proof with your bulk order or before placing your main order with us.

Ordering a printed sample is beneficial for you to check the artwork, general advertising on websites or social media pages, as well as generating potential pre orders! This means you can share the product that you have created with others so they can assess the style or quantity before placing there order with you.

Sometimes people can check and double check artwork online, then when they receive a printed proof and check through the copy in person they notice multiple things that they did not spot online! We strongly advise to get a printed copy for you, your colleagues, your friends / family to check through as well for you before proceeding to order to ensure that there are no potential mistakes within the artwork. When mistakes are spotted before printing, you can make the relevant changes, when mistakes are spotted after you have received a bulk order, you face costly reprints!

If designing online, you will be able to do an online proof check in the form of the 'preview' page when saving. You can review all content here in your design and make any necessary changes in your design page. This page will highlight issues like blank text or image boxes and incorrect colour profiles, but will NOT check for spelling / grammar etc. This is a free proofing process.

We also offer 2 printed proofing options

Unbound Printed Proof - we will print and send you flat printed sheets of your artwork / designs for you to review the content. Unbound printed proofs will always be done on the paper type that you have on your bulk order. There is a £10 ex vat charge for this

Fully Bound Printed Proof - we will print and produce your product exactly how it would be in print. There is a £18 ex vat charge for this

We would always advise customers to order at least an unbound printed proof with there order to check for any potential issues in print, as well as doing a thorough review on the image quality and colour reproduction. If you do not order a proof, we cannot reprint your order without cost if there are any issues in your bulk order.

Online Proofs in the preview page are completely free of charge!

Unbound Printed Proofs are £10

Fully Bound Printed Proofs are £20

Book Proofs are charged for, pricing varies depending on the finish

Yes! You can order as many printed proofs as you would like, it is best to get things right in this stage rather than risk a mistake being in your main order!

You can order additional proofs using this link: https://www.colourcalendars.com/order-a-proof/products/

We do not provide online proofs after an order is placed, this was something we used to offer, but it was discontinued in 2025 after the addition of the preview process in the online design studio.

You must check through the preview page before ordering to ensure that you are happy with everything in your design. Once an order comes through to us, we assume that you have checked the preview thoroughly, and we cannot be held responsible for any issues in print in relation to the design.

If you are sending us your design files, there are no online proofing options available for this as you should have thoroughly checked your design before sending it to us to print!

If you require a copy of your design to be sent to you for proofing purposes, we can do this but please note it will be a low resolution file with our copyright watermark.

We do not offer the option of emailing you the design created on our site for any other reasons. The design will be stored online.

If you require a few pages or a mockup to be produced for your website or social media for advertising purposes, please email lucy@colourdigitalprint.com who can create this for you!

You will not be able to download your design created on our online system. If required after you have placed your order, we may sometimes be required to send you the pdf copy of your calendar if this is necessary to you, otherwise, it will just be stored in your account online. If you require the pdf of your design to be sent to you for example to be checked by your colleagues, friends or family, we will provide you a file with our copyright logo on and this may be a low resolution file.

Here are a few things which you need to double check for in your proofs. It is vital that you only approve your proof once you are 100% happy with the design and have checked through each page for possible mistakes!

Things to check for in your proofs:

• Colour - does everything look how you would like it to look?
• Images out of place
• Spelling
• Grammar
• Missing captions
• Images out of crop marks (important parts been cut off)
• Binding/ Punching are not affecting your images

Printed proofs will take 1-2 working days to be processed and despatched, but please appreciate that there can sometimes be delays, and machine issues or shipping delays will affect the lead time of your delivery. Also, please note that orders do not get updated over the weekend.

Once you have received your proof, if you need to make changes to your artwork, you can do so before we send your file to be printed. You will need to login to your account, go to ‘My designs’ and make the changes in your design, you will need to save your design to your account and wait for it to update in your account. Please note that this does NOT automatically update to your existing orders with us, you will need to let us know so that we can update it and reproof it to you online. You can let us know of this by going to the help centre on the bottom left of the website including your name and order number.

If you are happy with everything in your design, you can then go to the ‘Review My Orders’ tab and click ‘Approve’. This will then come through to us as ready to print and we can get started on producing your order.

Please do NOT make changes to your designs after approving the proof as these will not be updated or applied to your design.

You can order any of our products online through the specific pages which will then take you through to the price calculator page. Please use the below guidance based on ordering calendars to assist with this. For ordering other products, follow the same steps, but on your required  product page.

- Login to your account (or create an account here https://www.colourcalendars.com/user_registration.php if you don't already have one)

- Click on the 'Start Creating / Get a Quote' page

You can reorder a previous design in an order you placed before, however this is usually only available within 2 years due to system space.

To reorder a design, follow the below steps:

- Login to your account

- Go to 'Review Your Orders'

- Scroll down this page slightly to find the order you are looking for

- Once you have found it, you can click 'reorder'

Please note this will be an exact reorder of the same product (including the exact same artwork) so if you have made artwork changes, please proceed to order as usual without clicking the 'reorder' button.

Yes, you are able to do this providing you save the design!

The good thing about our website is that your designs will be available 24/7 for you to go and edit as you wish in the 'My Designs' page. Please ensure you fully save the design before exiting the page or website as changes will NOT be saved until you manually save online. The system does automatically save every 10 minutes or so but please do not souly rely on this!

After you have uploaded or sent us your files, please proceed with placing your order.

Once your order has gone through, we will then download the files and store them offline, then we can proceed with printing your proof, or the bulk order!

If you notice you have made a mistake with your order, we will always work with you to resolve any issues (providing your order has not yet been printed or entered production).

If your order has entered the printing or production stage, you cannot make any changes.

If you need to cancel your order, you can do so providing nothing has been printed. If printing has started and you need to cancel the order, you will not receive a full refund.

If you have noticed an issue on 1 page for example and your order has already been printed but has NOT received production stage 2, we can provide you with a reprint price of this page on all copies of your order.

If your order has entered production stage 2 or is complete, no changes can be made.

No we do not. Our printing is discreet and only goes through a basic check, so we cannot be held responsible if your artwork has spelling or grammar mistakes.

In some cases if you require a pre-print check to be done before you order, we will provide a basic check, however the full responsibility is on you and if there was to be any errors, we cannot be held responsible.

If we notice any errors in your file, we will notify you of these urgently in order to take the relevant steps to proceed.

If we have printed your order and you notice errors which are not present in your design online please email info@colourcalendars.com urgently for us to investigate.

When your order is approved for printing, the status on the order will changed to 'proof approved' no changes can be made to your artwork from this point.

We no longer have the option of an online proof when printing. When orders come through to us, if they do not have a printed proof (unbound or fully bound) attached to them, they will go to print without any online proofing.

Please thoroughly check your files in the preview page before placing your order to ensure everything in your design is correct for printing

If you do not respond to us after receiving your proof, we will contact you via email through your order for an update. If we do not receive a response to this, you will receive another email 2 days later. If we do not hear from you again, we will call you to follow up.

Nothing will get printed unless we have your proof approval or written approval!

Our lead times are standard throughout the year but WILL vary in February & from September - November during our busiest months.

Our standard proofing times is 3 working days

Our standard lead times for calendars (under 250 copies), greeting cards, desk pads, key card wallets, door hangars = 7 working days from proof approval

Our standard lead times for calendars (over250 copies) & softcover books = 8 - 10 working days from proof approval

Our standard lead times for hardback books =  14 - 16 working days from proof approval

These lead times do NOT include delivery days or time the orders are in transit.

The production time will start from the next working day once your proof is approved, or if you have not ordered a proof, it will start the next working day from when you placed your order.

Yes! Our busiest months of the year are February and then September through to November. Our lead times will vary during these times but this will be updated as and when required on our website so you will always be aware of any potential delays! Please choose an express service option if your order is urgently required!

Yes! We offer four levels of express services which can be added onto orders for an added charge. The four levels which we have available will determine how quick your parcels get produced and despatched to you. Please be aware that the express service is for the production lead times only and do not include delivery days. Delivery will either be Express24 or Express48 depending on your location in a UK address.

The Express Levels:

Express Level 1

2 days quicker than standard lead time

Adds 10% onto the total order value.

Express Level 2

3 days quicker than standard lead time

Adds 15% onto the total order value.

Express Level 3

4 days quicker than standard lead time

Adds 30% onto the total order value.

Express Level 4

5 days quicker than standard lead time

Adds 40% onto the total order value.

Please be aware that when placing an order with express delivery, this only includes ‘working’ days and not weekend and delivery days. We will do our best to dispatch them as quickly as possible, however we cannot be held responsible for delays in delivery once the parcels have left our premises.

Please note that the Express delivery options are NOT available on International orders.

Delivery times vary depending on products and quantity. Please check our website for the latest turnaround times.

Delivery on all orders under £50 = £3.99 as standard

Delivery is FREE for all orders over £50

Please note if your order is an International shipment or requires to be delivered on a pallet, there may be an additional shipping charge.

We have tried and tested many couriers over the years and we have found that the below give us the best services. As with all couriers, there is bound to be some mistakes every now and again, but we believe that we are working with reliable couriers who follow their processes well and complete the highest levels of successful deliveries!

Our chosen couriers:

Royal Mail for all orders aside from orders that weigh under 2kg

Parcel Force for all UK mainland orders above 2kg

UPS for International deliveries

Both of our Parcel Force services are sent using either 24 or 48 tracked delivery service depending on your delivery location. Our production lead time is given to you when your order has been approved and this includes production time and delivery days.

Please note that whilst we send all parcels using the 24 and 48 hour delivery services, we are subject to the courier companies’ saturation when delivering your parcels. There are some cases where you may experience a delay in which you will need to contact the courier. We will do our best to help you receive your parcels, however, please understand that it is the courier’s responsibility to deliver your parcels once they have left our premises.

We can ship your order to more than 1 address if this is discussed with our team prior to you ordering. We will honour one free delivery, but every other additional delivery address will incur a £9.95 fee.

We can offer International shipments, but extra fees will apply to cover postage costs.

Proofing is not available on International orders.

We recommend ordering as early as possible to allow as much proofing / production & delivery timelines.

To be safe, we recommend ordering all orders required for Christmas in November, or in the first week of December.

We cannot be held responsible for any orders that are delayed before Christmas that were ordered in December.

As standard, all orders are sent out with business flyers and have our logo on the shipping label. It is important to note that if you are ordering from us to send directly to your client and do NOT wish to have any of our business information on your parcels, then this must be specified at the time of ordering.

We will not include business flyers or company information on orders where people have requested to have standard white label packaging. This can be highlighted in the ‘Customer Order Note’ section when you go to add the product to the basket as shown below. Please make this as clear as possible so that it is actioned.

If you are sending directly to a client and do not specify to us that you wish to not have this advertising in the boxes, we will be unaware of this and will automatically include these into the orders. Please make sure you specify this before or at the time of ordering, so the production team are aware.

Yes! We offer four levels of express services which can be added onto orders for an added charge. The four levels which we have available will determine how quick your parcels get produced and despatched to you. Please be aware that the express service is for the production lead times only and do not include delivery days. Delivery will either be Express24 or Express48 depending on your location in a UK address.

The Express Levels:

Express Level 1

2 days quicker than standard lead time

Adds 10% onto the total order value.

Express Level 2

3 days quicker than standard lead time

Adds 15% onto the total order value.

Express Level 3

4 days quicker than standard lead time

Adds 30% onto the total order value.

Express Level 4

5 days quicker than standard lead time

Adds 40% onto the total order value.

Please be aware that when placing an order with express delivery, this only includes ‘working’ days and not weekend and delivery days. We will do our best to dispatch them as quickly as possible, however we cannot be held responsible for delays in delivery once the parcels have left our premises.

Please note that the Express delivery options are NOT available on International orders.

Unfortunately, we are unable to specify a safe place on the order as we cannot add notes onto shipments. If you add notes onto your order such as 'leave in the shed' or 'leave with number ..' this will not show to the courier as we cannot add notes.

Our deliveries do NOT require a signature upon delivery, so if there is no one available at your address, the delivery driver may leave your parcels in somewhere considered as a safe place. We appreciate this is not always appropriate, so if you are going to be away or on holiday around the time of placing your order, please do inform us of this so we can delay dispatch to prevent any cases of orders being left outside for an extended period of time.

We do advise people to have some form of note or a little card on their door of where parcels can be left if there is no one available for the delivery, even better, including a neighbour on the same road that the courier could try to deliver to, should you not be in.

Unfortunately we cannot be held responsible for any cases where delivery is made to a 'safe place' and any issues around this. We will however work with you to either relocate your parcels, or investigate, which can also include raising a complaint with the courier.

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We accept all card types including American Express, PayPal and PayPal Credit & PayPal Pay in 3

All our products aside from photo books have VAT applied.

Yes, you are welcome to pay via bank transfer. Please contact lucy@colourdigitalprint.com for our bank details.

Yes. We use secure payment processing systems to help protect your payment information during checkout.

All transactions are encrypted and processed through trusted payment providers, helping ensure your card details and payment data are handled safely. We do not store full payment card information on our systems.

We are committed to maintaining secure payment practices and protecting customer information throughout the ordering process.

If you have any questions about payment methods or security, our team will be happy to help.

Yes, we require a successful payment before anything is printed. We will not print an order without a successful payment, so please ensure the payment is successful when you come to order.

Payment is taken when you have completed the design and have placed your order. Payment will be taken immediately once you have put through the order.

If you are paying via bacs, the time when the money will leave your account will vary on your bank's settings.

Your invoice will be emailed to you upon you placing the order. Please contact info@colourcalendars.com if you have any further questions or requirements.

We respond to all enquiries as quickly as possible and aim to have your query resolved within 1 working day. Please refrain from sending multiple messages as this could delay the response time to your initial question.

We only respond to online chat messages, emails, voicemails & social messages during our opening hours:

Monday - 8am until 4pm

Tuesday - 8am until 4pm

Wednesday - 8am until 4pm

Thursday - 8am until 4pm

Friday - 8am until 12:30pm

Saturday & Sunday - CLOSED

We are here to help whether you need assistance with login, design, products, pricing, ordering & even after you have received your order! Our friendly team are on hand to help with your questions and queries and keep you reassured throughout the process to make it as stress free as possible for you!

We have a live chat running all day during our opening hours, as well as an online ticketing system which is available 24/7 for you to leave a message for us to get back to you.

We are also contactable via email on info@colourcalendars.com where a member of our team will get back to you as soon as possible.

If you prefer to speak over the phone, please call 01803 873070 and leave a message and a member of our team will call you back as soon as possible!

We are also active on Facebook & Instagram and can be contacted through there, however we recommend you do not send urgent messages here as they will not be seen with the highest priority.

If you need to contact one of our Account Managers, please email james@colourdigitalprint.com or lucy@colourdigitalprint.com so they can assist!

We are only available to discuss queries during our opening hours which are listed below. You are welcome to send messages via our webchat and email 24/7, however we will only respond during our opening times.

Monday - 8am until 4pm

Tuesday - 8am until 4pm

Wednesday - 8am until 4pm

Thursday - 8am until 4pm

Friday - 8am until 12:30pm

Saturday & Sunday - CLOSED

You can speak to a member of our team via our live chat and webchat ticketing service, or contact info@colourcalendars.com to speak to a member of the team.

If you need to speak to an Account Manager, please contact james@colourdigitalprint.com or lucy@colourdigitalprint.com and they can asisst you during our opening hours.

If you leave us a voicemail, we will respond to you as soon as possible during our opening hours so you are able to discuss your query in real time, with a real person!

Yes we do! We are proud to offer a live chat service through Zendesk on our website, for you to be able to discuss your questions and queries with one of our Team in real time.

This service is only available on our website during our opening hours listed below, however our online ticketing system is available 24/7 which we will then respond to when we reopen.

Monday - 8am until 4pm

Tuesday - 8am until 4pm

Wednesday - 8am until 4pm

Thursday - 8am until 4pm

Friday - 8am until 12:30pm

Saturday & Sunday - 8am until 4pm

We work with a wide range of businesses, from small start-ups and independent companies to larger organisations, as well as charities, community groups and other organisations. Whatever your size or industry, we can help you create effective print and promotional materials to support your goals.

Whether you’re launching a new business, promoting an event, advertising a service, increasing brand awareness or refreshing your marketing materials, we offer a wide selection of products to suit different promotional and advertising needs.

Our online design studio also gives you the flexibility to create, customise and personalise your products quickly and easily, helping you bring your ideas to life. If you need additional support, our team is available to help guide you through the process and make sure you get the right products for your project.

From everyday business essentials to larger promotional campaigns, we’re here to help you present your brand professionally and make an impact.

We are based in South Devon, England in the beautiful countryside between Exeter and Torquay, close to lots of beautiful beaches and the stunning Dartmoor National Park! We are a small family run business and we strive to produce the highest quality products and deliver top quality service to all customers old and new. We work with a variety of large and small businesses, groups, organisations & charities so can assure you we have something for your business!

Yes most definitely! Calendars can be very effective marketing giveaways when they’re used strategically.

They work well because they offer long-term visibility. Unlike flyers or one-off promo items, a calendar stays in front of customers for 12 months, giving your brand repeated exposure in homes or offices. This makes them especially useful for reinforcing brand recall over time.

They’re also practical, which increases the chances they’ll be kept and used rather than discarded. If the design is attractive and includes useful content (such as tips, imagery, or key dates relevant to your audience), calendars can also strengthen positive associations with your brand.

We work with both small businesses and large companies, and we value every client regardless of size. Our services are designed to be flexible, so whether you’re a sole trader, a growing small business, or a well-established organisation, we can tailor what we offer to suit your needs.

For small businesses, we provide more hands-on support, helping with everything from design advice through to selecting the right print finishes and quantities. We understand that budgets, branding, and making a strong first impression are especially important when you’re building or growing a business!

At the same time, we regularly work with larger companies and organisations that require consistent, high-volume printing and reliable turnaround times. In these cases, we focus on efficiency, quality control, and maintaining brand consistency across all materials. We offer hands on support to all businesses so please reach out to our team with your questions.

Ultimately, our approach is the same regardless of the size of your business: we aim to deliver high-quality print solutions, dependable service, and results that help our clients present themselves professionally!

Yes, we do offer trade printing for designers and agencies.

We regularly work with creative professionals who need a reliable print partner behind the scenes. Our trade service is designed to support designers, studios, and agencies by delivering consistent, high-quality printing that they can confidently supply to their own clients. We understand the importance of colour accuracy, sharp detail, and professional finishing, especially when you’re presenting work under your own brand.

We’re also used to working in a discreet, white-label capacity where required, so your clients see you as the sole provider if that’s how you prefer to operate. This allows agencies and freelancers to scale their output without needing to invest in in-house production or additional equipment. Please note if you require white label shipping and no advertising material in your order boxes, you will need to add a note onto your order for us to be able to produce this for you.

Whether it’s short-run bespoke pieces or larger, ongoing production work, we can adapt to different project demands and turnaround times. Our aim is to make the process smooth and dependable, so you can focus on design and client relationships while we handle the printing side.

Yes, we can handle large and bulk corporate orders.

We regularly work with businesses and organisations that require high-volume printing, so we’re set up to manage bulk production efficiently without compromising on quality. Whether it’s marketing materials, stationery, event collateral, or internal documents, we can scale production to meet your requirements and deadlines.

For corporate clients, consistency is key, especially when it comes to branding across large print runs. We place a strong emphasis on colour accuracy, material quality, and finishing standards to ensure every item aligns perfectly with your brand guidelines, even across substantial quantities.

We also understand that larger orders often come with tighter schedules and more complex logistics, so we focus on reliable turnaround times and clear communication throughout the process. From initial proofing to final delivery, everything is managed to keep the process smooth and stress-free.

If needed, we can also support ongoing or scheduled bulk orders, helping businesses maintain a steady supply of printed materials without having to reorder from scratch each time.

Yes, we do work with schools, charities, and public sector organisations!

We regularly support schools with a wide range of printed materials, including newsletters, learning resources, posters, event programmes, yearbooks and yearly calendars at Christmas. We can also print school planners whether these are for the teachers or pupils! We understand the importance of reliability, clear communication, and value for money in educational settings, and we tailor our service to meet those needs. All our printing is secure and discreet, so rest assured no content will ever be shared externally, and your orders will be secure.

We also work closely with charities and non-profit organisations, helping them produce impactful print for fundraising campaigns, awareness drives, community outreach, and events. We recognise that budgets can often be tight in this sector, so we aim to provide cost-effective solutions without compromising on quality or presentation!

We have experience working with public sector organisations that require consistent, professional printing for both internal and public-facing materials. This includes everything from administrative documents to branded communications and large-scale information campaigns and yearbooks.

Across all of these sectors, our focus is on providing dependable service, high-quality output, and a smooth, straightforward process from start to finish!

Yes, we can! We work closely with businesses to develop tailored print solutions that reflect their brand identity and help them stand out. This goes beyond standard printing; we focus on understanding your brand, your audience, and how your printed materials will be used, so we can recommend the most effective formats, finishes, and designs.

Our branding support can include everything from business cards, stationery, and brochures through to large-format signage, promotional materials, packaging, and bespoke print projects. We pay close attention to detail, ensuring colour consistency, typography, and overall presentation remain aligned across all materials, helping to create a cohesive and professional brand image.

We also assist with customisation options such as specialist papers, finishes (like embossing, foiling, or lamination), and unique design adaptations that help elevate your brand presence. Whether you already have established branding or need help refining it for print, we can adapt our approach to suit your requirements.

Ultimately, our goal is to provide solutions that not only look high-quality but also strengthen how your business is perceived, ensuring your printed materials make a strong and lasting impression!

Yes, we do! Many of our clients choose to work with us on a long-term basis, allowing us to become a reliable extension of their business rather than just a one-off supplier. This approach is particularly useful for organisations that regularly need printed materials.

With an ongoing partnership, we take the time to understand your brand, preferred specifications, and typical print requirements, so repeat orders become faster and more streamlined. This consistency helps ensure that all materials remain aligned in terms of colour, quality, and overall presentation, even across multiple projects over time.

We can also support scheduled or recurring print runs, which is ideal for businesses that need regular restocks or seasonal updates. This helps reduce lead times and simplifies the ordering process, as much of the setup work is already in place!

Ultimately, our aim is to provide a dependable, long-term print solution that saves time, maintains quality, and supports your business as it grows and evolves.

Seasonal discount is a model we have created to give customers discounts for 6 months of the year! This model allows customers to receive benefits if they order earlier in the year. This not only reduces the risk of any order delays during peak periods, but also gives you cheaper pricing as well as maximising your selling window throughout the year; this allows you to not only have a higher risk of early sellout, but also means you will likely need to reorder later in the year, increasing your profits!

Our seasonal discount runs from January to June then the discount in June remains fixed until December, see below for the specific discounts.

January - 5% off

February (cheapest month to order) - 10% off

March - 8% off

April - 6% off

May - 4% off

June to December - 2% off

Our online price calculators automatically show you the pricing for the current month, however if you scroll down the page slightly, you will see the pricing for all other months of the year (excluding vat) to compare the best time to order!

We have a referral scheme whereby you can earn money off your orders with us by referring other people to use us for their printing! They will receive a discount off there first order, and you will receive a % of their first order value. This can be used for multiple customers, so the more people you refer, the more discount you will earn!

To register for this, contact info@colourcalendars.com and a member of our team will get back to you once they have verified your account and generated your code. Once you get your code, you can start sharing to anyone you think will benefit from our services, even if it is not the product you order, you can still refer them!

The person you refer will earn 5% discount off their first order with us. You will then receive a huge 20% off their first order value off your future orders. This discount is NOT automatically applied onto orders, so if you do refer people, please ensure you contact info@colourcalendars.com before ordering for us to check how many people have used your code.

The more people you refer, the more you can earn off your order! We have had people in the past who have received their annual orders completely free of charge due to referrals, so it definitely pays to refer!

Yes, you can!

We offer a range of preprinted samples which we can send out to you whether you are a new customer to us or whether you are an existing customer looking to order a new product. Just email info@colourcalendars.com with your name, email, delivery address & requested samples and our team will send you out a sample pack! This is completely free of charge for you.

We run a reward point scheme where you can earn money off your orders with us following a few simple steps! Reward points are a great way of getting a little bit of money off your next orders with us.

1 Reward Point is equal to £0.10 and although may not sound like much but can soon add up if you have regular orders or place a large order with us!

To find the reward points section in your account, you will need to login and go into the ‘My Account Area’ section where you can then choose the ‘Reward Points’ tab:

Alternatively, it can be found in your ‘My Account’ section shown below:

You can then add in the amount of money you would like to create the coupon with and then you will get a randomly generated coupon code to use on your next order. These codes are one time use only and if you do forget to place your order with the code, you can’t apply it once it has been paid – You will need to wait until your next order to use these points.

Our Online Design Studio is a huge perk of ordering with us! We created the Design Studio with you in mind, and all the templates have been created to ensure the designing process for you is as simple as possible!

We have a range of tools available in the studio to assist with the design including:

Hundreds of ready made templates

Boxes for images so that you can just drag and drop your images into a preset template, meaning you do not need to manually size your files

Text boxes already in the design for you to edit which are on the same place in every page, to prevent you having to manually repeat this process

A range of all the key UK bank holiday and holiday dates for you to add

A custom date section for you to add your own special dates such as birthdays, community events or key dates in your business

Image checking facilities notifying you if your image is medium or low quality, as well as a colour profile warning which will identify if your image is in the incorrect colour profile for printing

Snap elements so you can lock your images to certain parts of the page to get things in line!

A preview page for you to check through your design before proceeding to order

A built in QR Code generator for you to create your own custom QR Codes to add into your designs.

A range of preset backgrounds and icons for you to add onto your design if you wish

Most of our products are unlimited, so you can order as many as you would like! Some products have a minimum order quantity, these are listed below:

Booklet Calendars - minimum order of 25 copies

Greeting Cards - minimum order of 10 copies

Postcards - minimum order of 25 copies

Door Hangars - minimum order of 100 copies

Key Card Holders - minimum order of 100 copies

Our pricing works so that the more you order, the cheaper the unit price becomes!

All pricing varies depending on the product, additional options and quantities you choose, however our price calculator is so visual, so you can see how the pricing will change if you go in and change any of the options. This allows you to experiment with the pricing based on the quantity you require, and the more you increase the order total by, the cheaper the pricing will be!

All our pricing is listed online under each specific product page. To find the pricing for the product you would like, go to our home page and click on the product required from the drop down list. Once you have picked your chosen product, scroll down and select the quantity and other options including paper types and additional options, the pricing will appear below.

Our pricing works so that the more copies you order, the cheaper the unit price will be.

We offer multi design discount on the majority of our products! This is a great perk which we are proud to be one of the only printing businesses that offer this service, most other companies will charge you a set fee per design, where we actually reward you for creating multiple designs and expanding your product ranges by honouring you with a discounts!

This means that you can order multiple different designs of your products, but receive the same unit price!

For example: if you have 10 different calendar designs and wish to order 25 of each, you will receive the combined unit price of 250 copies, meaning you will not receive added fees per design.

This is also applicable on greeting cards, so you can have an unlimited amount of greeting card designs, but receive the combined unit price for the total required.

Please note this is automatically applied in the pricing at checkout, and doesn't require a coupon code.

Our pricing varies month to month due to our Seasonal Discount structure, as well as due to the different paper types chosen, as well as the additional finishing options. Please see below the pricing below for some calendar quantities based on ordering in February (the cheapest month of the year to order), excluding VAT (so VAT will need to be added) and for the standard options and NO additional options such as proofing, envelopes or shrinkwrap which would all increase the pricing.

Double Page Calendars / 250gsm Gloss or Silk Paper

x 50 = £3.62 // x 100 = £3.22 // x500 = £2.32

A3 Wall Calendars / 14 Pages (a Front and Back cover as well as 12 Month pages) / 170gsm Gloss or Silk Paper

x 50 = £3.26 // x 100 = £3.21 // x500 = £2.69

A4 Wall Calendars / 14 Pages (a Front and Back cover as well as 12 Month pages) / 170gsm Gloss or Silk Paper

x 50 = £2.08 // x 100 = £1.74 // x500 = £1.53

Desk Calendars / 14 Pages (a Front and Back cover as well as 12 Month pages) / 170gsm Gloss or Silk Paper

x 50 = £1.61 // x 100 = £1.39 // x500 = £0.99

For our full list of pricing, please look at the product calculator pages online.

No we do not. Our printing is discreet and only goes through a basic check, so we cannot be held responsible if your artwork has spelling or grammar mistakes.

In some cases if you require a pre-print check to be done before you order, we will provide a basic check, however the full responsibility is on you and if there was to be any errors, we cannot be held responsible.

If we notice a significant issue, we will raise this with you, however we do not fully check designs before they are printed. Our Print Team provide basic checks of print throughout the printing process, but content is not checked in depth.

If there is an issue when you are designing in our online design studio, please report this to us immediately for us to investigate. Please contact us at the following email: info@colourcalendars.com

If you have misplaced images or text in your design, we will NOT check for this, whatever you create in the system will be exactly what is printed.

If you have designed in our online design studio or uploaded a file for us to print and notice an issue once you receive your order, this is not our responsibility, you are at fault. We can discuss reprints for you which can be full price or half price depending on the issue. Please contact us immediately at info@colourcalendars.com to investigate.

If a design service has been ordered and you have an issue, please contact us immediately at info@colourcalendars.com if this issue is found to be a mistake by a designer, we are at fault and will deal with this appropriately.

Yes, we will print exactly what is supplied to us. Where required if possible if an order does not have bleed, this will be added if the artwork allows it (else we will contact you).

We do not add or remove information from any designs supplied to us without a request by yourself to do so.

It is possible for changes to be made to the artwork before printing.

If you have completed changes yourself, please make us aware so that we can download the latest version of your artwork.

If you require us to make any artwork changes before going to print, you will be required to sign off an online or printed proof before printing to check the changes. You are responsible for this check and if there are any issues with the changes made, you are at fault as you gave us the final decision to print.

If your order arrives damaged or you have noticed an issue, please email us urgently at info@colourcalendars.com for us to investigate.

If your order has an issue caused in print or production, please email us using the above email address including as much information as possible and providing photographic evidence for us to investigate.

If your order arrives and you notice a mistake that you have made, we cannot accept any responsibility and if you require a reprint, this will be charged for.

If you notice you uploaded or sent us an incorrect file, please email info@colourcalendars.com urgently and resend us the artwork here: https://colourdigitalprint.wetransfer.com/

If you realise you uploaded the incorrect artwork and your order has already started being printed or is in production, unfortunately there is a charge for this. You will be required to send us the replacement file and pay a charge which will depend on the product, quantity ordered and status of production.

Any changes you make to your artwork once printing has commenced will NOT be included in your order. We have a record of when changes were made, so if you come to us stating that these changes were made and not included, we will be able to see the record of the changes, and the record of when the design was printed, this is not recommended.

If you need to make changes after your proof has been printed, you can do so, however these changes will NOT be present in your proof copy.

We strongly advise you to thoroughly check your order artwork before ordering to ensure you are happy with everything to go to print.

Please contact info@colourcalendars.com urgently for us to investigate.

If printing has already commenced, there will be a charge for reprinting any artwork that has been printed in order to replace the affected page / pages.

Returns & Refunds Policy

Bespoke & Personalised Products

All products supplied by Colour Calendars are custom-made to order and produced specifically to the customer’s approved specifications, artwork, sizing, colours, and quantities.

Because of the bespoke nature of these items, we are unable to offer refunds, returns, or exchanges simply because:

- you change your mind,

- you no longer require the goods,

- you dislike the design, colour, finish, or material after approval,

- the product differs from personal expectations where proofs/specifications were approved prior to production.

Under the Consumer Contracts Regulations 2013, personalised and made-to-order goods are exempt from the standard 14-day cancellation and refund rights.

Faulty or Incorrect Items

If your order arrives damaged, defective, or materially different from the approved specification, please notify us within 48 hours of delivery and provide clear photographs along with your order number.

Where a fault is confirmed, we will, at our discretion:

- replace the faulty items,

- reprint the order,

- provide an appropriate refund.

Refunds or replacements will not be offered for:

- minor colour variations consistent with industry tolerances,

- slight variations in size, positioning, or finish typical within the printing process.

Customer Artwork Approval

Customers are responsible for carefully checking all proofs, artwork, spelling, dimensions, and specifications before approving production. Approval confirms acceptance of the final design and content.

Once production has begun, orders cannot be cancelled or amended.

Returns & Refunds Policy

Bespoke & Personalised Products

All products supplied by Colour Calendars are custom-made to order and produced specifically to the customer’s approved specifications, artwork, sizing, colours, and quantities.

Because of the bespoke nature of these items, we are unable to offer refunds, returns, or exchanges simply because:

- you change your mind,

- you no longer require the goods,

- you dislike the design, colour, finish, or material after approval,

- the product differs from personal expectations where proofs/specifications were approved prior to production.

Under the Consumer Contracts Regulations 2013, personalised and made-to-order goods are exempt from the standard 14-day cancellation and refund rights.

Faulty or Incorrect Items

If your order arrives damaged, defective, or materially different from the approved specification, please notify us within 48 hours of delivery and provide clear photographs along with your order number.

Where a fault is confirmed, we will, at our discretion:

- replace the faulty items,

- reprint the order,

- provide an appropriate refund.

Refunds or replacements will not be offered for:

- minor colour variations consistent with industry tolerances,

- slight variations in size, positioning, or finish typical within the printing process.

Customer Artwork Approval

Customers are responsible for carefully checking all proofs, artwork, spelling, dimensions, and specifications before approving production. Approval confirms acceptance of the final design and content.

Once production has begun, orders cannot be cancelled or amended.

The following restrictions apply to printed products which specifically state they are covered by our full satisfaction money-back guarantee. Please read the following terms and conditions before making your purchase. Non-adherence to these conditions will void the guarantee.

To qualify, all money-back guarantee orders must be placed online using the website and paid for in full. Proofing option must be selected and adhered to. Offer only open to retail customers and not trade or account customers. Money-back guarantee code must be used at the shopping cart stage. Not to be used with any other promotion code.

All printing orders must be returned in full and any problems reported back to us within five days of receiving the printed product.

All money-back guarantees offered by the company are subject to a maximum period of five days from your order being delivered. No refund claims outside of this period will be considered;

The original product packaging (box, bottle, tube, etc.), including any remaining product, must be returned to us in full at your own expense if you are not entirely satisfied. We will inspect the returned items to check they are within acceptable quality and tolerance guidelines as this is also required to substantiate your claim against the guarantee scheme.

We offer the money-back guarantee at our cost in goodwill and fully expect our customers to take the time to provide us with the necessary feedback if claiming against the guarantee.

We reserve the right to forfeit the guarantee if we suspect any abuse of our money-back guarantee offer.

Returns & Refunds Policy

Bespoke & Personalised Products

All products supplied by Colour Calendars are custom-made to order and produced specifically to the customer’s approved specifications, artwork, sizing, colours, and quantities.

Because of the bespoke nature of these items, we are unable to offer refunds, returns, or exchanges simply because:

- you change your mind,

- you no longer require the goods,

- you dislike the design, colour, finish, or material after approval,

- the product differs from personal expectations where proofs/specifications were approved prior to production.

Under the Consumer Contracts Regulations 2013, personalised and made-to-order goods are exempt from the standard 14-day cancellation and refund rights.

Faulty or Incorrect Items

If your order arrives damaged, defective, or materially different from the approved specification, please notify us within 48 hours of delivery and provide clear photographs along with your order number.

Where a fault is confirmed, we will, at our discretion:

- replace the faulty items,

- reprint the order,

- provide an appropriate refund.

Refunds or replacements will not be offered for:

- minor colour variations consistent with industry tolerances,

- slight variations in size, positioning, or finish typical within the printing process.

Customer Artwork Approval

Customers are responsible for carefully checking all proofs, artwork, spelling, dimensions, and specifications before approving production. Approval confirms acceptance of the final design and content.

Once production has begun, orders cannot be cancelled or amended.

We are passionate for the environment and our processes are continuously reviewed to ensure we are being as environmentally friendly as possible.

All our paper is fully recyclable and we do offer fully recyclable paper options for your orders on specific products.

Our calendars can be recycled, including the wire!

The paper can be recycled in your paper recycling bag.

The wire can be recycled at your local recycling centre.

We are passionate about the environment and are continuously working on our processes to ensure we are as environmentally friendly as possible! All of our paper and board materials are responsibly sourced, with all stock coming from FSC® certified suppliers. We work with UK-based suppliers wherever possible to reduce transport emissions, support local industry, and maintain consistent quality and reliability across our products.

We ensure we use the most environmentally friendly products as possible and use stock provided by FSC certified suppliers. Based in Devon, sustainability is at the heart of everything we do. We are continually working to reduce our environmental impact by recycling as much waste as possible and by offering recycled paper options across every product range we produce.

All our paper and board materials are responsibly sourced, with all stock coming from FSC certified suppliers. We work with UK based suppliers wherever possible to reduce transport emissions, support local industry, and maintain consistent quality and reliability across our products.

Based in Devon, sustainability is at the heart of everything we do. We are continually working to reduce our environmental impact by recycling as much waste as possible and by offering recycled paper options across every product range that we produce.

We are also proud to be a Woodland Trust Partner, supporting projects that help protect and restore the UK's natural environment, and we are actively working towards becoming a certified B Corp business as part of our long term commitment to responsible and sustainable practices.

All of our paper is FSC certified, but we are an Official Woodland Carbon Partner who work on behalf of the FSC. We recycle and upcycle everything possible and being based in Devon, ecology and sustainability is a cornerstone of our ethos. If you would like to consider adding the FSC logo onto your design, you can do this, but we do not include it in our products as standard.

What you choose to print on your artwork is entirely up to you, we do not hold any responsibility or liability for what stamps, badges or certificates you choose to reference on your product, we do not check or comment on customer artwork.

Check the file size (image files should be no bigger than 250MB and files should be no bigger than 2GB)

Try sending us the file through We Transfer: https://colourdigitalprint.wetransfer.com/

Contact us at info@colourcalendars.com to investigate

If you have any issues with login such as your email or password not being recognised, please contact info@colourcalendars.com immediately for us to investigate

Our website was built on Google Chrome, so you will receive the best performance from the site when working in Google Chrome, however the site will work with all browsers.

There are errors which can pop up in the design studio including:

A small error triangle like this:
This means that your image is in the incorrect colour profile for printing. Please click on this icon and follow the instructions that pop up to convert your images.

An amber tick like this:

This means that your image is medium quality, so we would recommend you ordering a printed proof to check before proceeding with a bulk order.

A red tick like this:

This means that your image is low quality and we would recommend you replacing it with another image. If it is vital to include, please order a printed proof to check the quality.

To send us a new design file, please do so by using We Transfer through the following link: https://colourdigitalprint.wetransfer.com/

Please state your order number in the comments.

Whilst we have a wide range of fonts to choose from, we appreciate you may have a specific font you require to be in your design. Please email info@colourcalendars.com if this is the case and we can assist in the potential of uploading your font into our system.

This could either be because you have made changes and not yet notified us of this (we need to be updated if you make a change for the artwork) as we manually upload new artwork onto your orders.

This could be that you have not yet saved the design and so the preview is showing the last saved version; please save then refresh your browser and check the preview again

This could also be a potential system glitch, please contact info@colourcalendars.com if you believe there is a glitch in the system with your preview.

Please note that you need to notify us when you have made artwork changes as we need to manually update the artwork onto your order, it is not automatic. If you have informed us and it has not yet swapped over, we have simply not got round to updating it yet!

Sometimes the design studio can be slow depending on the amount of images or text you have in the design. Please give the system time when you are working in there. If you have large images which are slowing down the system significantly, please try to reduce the file size then reupload.

Book products can cause delays in the design with making changes or saving. Please ensure you regularly save your file to prevent anything being lost should your system need to close down. We recommend quick saving after every page spread, and fully saving after every 10 - 20 pages designed.

If you have a significant amount of products in your basket, it may also cause a delay with opening the page whilst the content is loaded, however give it time and it will show. 

If you experience severe delays, please contact info@colourcalendars.com for us to investigate.

Images often look different on screen compared to print because the two formats use fundamentally different ways of displaying colour, brightness, and detail.

On a screen, images are displayed using light (RGB – red, green, blue). Screens are backlit, meaning they can produce very bright, vibrant colours and deep contrast that can make images appear more “glowy” or saturated than they really are.

In print, images are reproduced using ink (CMYK – cyan, magenta, yellow, black). Instead of emitting light, paper reflects it. This naturally reduces brightness and can make colours appear slightly duller or darker compared to what you see on screen.

Other key differences include:

• Colour gamut differences: Screens can display a wider range of bright colours than standard printing inks can reproduce.
• Paper type: Matte, silk, or gloss paper all absorb and reflect ink differently, affecting contrast and vibrancy.
• Calibration: Screens are not always colour-calibrated, so what you see may not match professional print output.
• Lighting conditions: Printed materials change appearance depending on ambient light, while screens emit their own light consistently.

In short, screens show images using emitted light (brighter and more vivid), while print shows images using reflected light (more natural and subdued). This is why professional print workflows use colour proofing and calibration to get as close as possible to the intended result.

DO NOT rely on image reproduction on screen when designing, we strongly advise a printed proof to check colour and image reproduction.

Yes. We take data security seriously and use appropriate measures to help protect customer information throughout the ordering and production process.

Any personal details or files you provide are handled securely and only used for purposes related to your order, such as production, delivery, and customer support. We do not share your information with third parties unless required to fulfil your order or where legally necessary.

If you upload artwork, designs, or images, these are treated confidentially and used only for the services requested.

If you have specific security, privacy, or compliance requirements, our team can provide further information on how your data is managed.

We do store designs for some time after your orders are placed, however we would always recommend people to save copies of their designs and the images used stored on their own computers or on a memory stick.

Due to the amount of customers which we have stored in our systems, it is not possible to hold every single design which people have made in their accounts as this would mean that we run out of storage incredibly fast!

If you would like to enquire whether we still have your design on our systems. you can contact us through the help chat on our website where a member of our customer service team will get back to you as soon as possible.

Please note that if your design is no longer stored with us, there is nothing in which we can do to restore it and if you do not have a copy saved to your computer then we cannot be held responsible for the removal of your designs from our system,

If you supply us with an ‘Upload File’ please make sure that you have the most up to date file saved onto your computer so if you would like to reorder it at a later date, you have this available. If an order is placed using the ‘Print Ready File’ option, we cannot make changes to the artwork when you come to reorder.

Yes. You can request the deletion of your uploaded files or artwork at any time.

If you would like files removed from our systems, simply contact our team with your request and we will review it in line with our data retention and legal obligations. Please note that some information may need to be retained for operational, accounting, or compliance purposes.

Once deletion has been confirmed, any files that are no longer required for processing or record-keeping will be securely removed.

If you have any questions about file storage, retention periods, or data handling, our team will be happy to provide further information.

No. Your files, artwork, and uploaded content are not shared with third parties for marketing or unrelated purposes.

Your files are only accessed and used where necessary to process, produce, and deliver your order. In some cases, limited information may be shared with trusted service providers or production partners involved in fulfilling your order, but only where required and under appropriate confidentiality and data protection measures.

We treat customer files as confidential and use them solely for the services requested.

If you have specific privacy concerns or require additional confidentiality arrangements, please contact our team and we’ll be happy to help.