With every order placed with us you are emailed confirmation of your order. Attached to this email is your invoice.
However, if you need to, you can also download your invoice from your account panel on the related order.

Follow the steps below to download your invoice:

1. Visit your account panel.
2. Locate your order (these are in your order list).
3. Click the 'Invoice' button to download your invoice.

You are not able to download a PDF file of your products through your account panel. If you require a PDF proof of your order, we can email this over to you. Please contact us via our Zendesk platform on our website and we can arrange for a proof to be sent across to you!

If you have not yet placed an order with us, your PDF proof will be sent to you in low resolution.

If you have placed an order, we will send you a high resolution PDF proof.

In your account panel under your portfolio are your current designs with us.

At any time you can click and view the preview icon of the design you have created.

When viewing the preview, you can 'right click' with your mouse on each image and save to your computer - please note these preview images are thumbnail and low resolution and will also have the visual guides on them.

If you require a PDF file please contact our studio team on the email: studio@colourdigitalprint.com

Please note: We can only send a PDF file with an order that has been placed with us as our pdf files are only generated with a successful order.

We are based in South Devon, in the beautiful countryside between Exeter and Torquay, close to lots of beautiful beaches, and the stunning Dartmoor National Park! We are a family run company, and we strive to produce the highest quality products, and deliver top service to all customers, and potential new customers.

Our online design studio is a software which allows you to design your products directly on our website. We have lots of predesigned template options for you to choose the base design from, then it can be built up and personalised from there! The month dates are all standard and can only be customised by changing the colour or font of the dates. You then have free reign of the image page, and the space above and below the month boxes to design as you wish. Usually, adjacent to the month title, people put a caption for the image above, or a photo credit. Below the months, you are then able to either add further text, or your business contact information / social media links and logos.

You can then preview your design in the studio, where it will give you tips if you need to make changes, for example the colour profile may be incorrect, so it will inform you what to change it to before reuploading, and it will also alert you if there are any blank text or image boxes which all need removing before approving!

Please note that this online studio is NOT meant to be used as an image storage facility, so do ensure you have copies of everything you upload stored on your computer as we cannot be held responsible if they are deleted. All designs are stored on our system for 2 years, then may be deleted due to storage space. If you do have intentions of reordering a specific design which you have designed online, feel free to ask us to send you the print ready pdf file, so you can upload it next time without the risk of it being lost!

All designs uploaded to our website can only be seen by you and our team, and will never be shared anywhere else (unless you give us permission or tag us in a social media post where we will then reshare!)

We help your business by offering an efficient print portal with competitive pricing. This teamed up with the online design module streamlines the processes involved in purchasing print. Our level of customer service and turnaround times means you are always ahead of the competition in support and service.

We print in CMYK, so we recommend you uploading all images and artwork to us in CMYK!

Everything printed on paper will have a CMYK colour profile. Anything designed for on-screen viewing will have an RGB colour profile. If you were to leave your images in RGB and then we printed them, the printer will automatically convert them to CMYK during the printing process. The best-chosen preset for cmyk colour in print is Europe General Purpose 3, converting to this profile will adjust your ICC profile to the Coated Fogra39 profile for CMYK images, which is what we then use when we are printing.

The conversion from RGB to CMYK may slightly alter the balance of the image colour due to the difference in colour formats, resulting in a less vibrant image than you were expecting. CMYK does have a slightly less vibrant outcome compared to rgb, so we would advise to make tweaks to the image vibrancy / brightness & contrast before saving. Once you have followed the above steps, the printers will then not have to make colour conversions, giving you a truer print!

Please note that when you convert the files in Photoshop, you will need to 'save as' a jpeg file rather than 'export as' a png file. Images must be uploaded into the system in a converted jpeg file in order for the colour error messages to disappear.

Printed proofs are always recommended before placing a bulk order so you can check you are happy with the colours and content of the calendar. Please note that online previews are NOT a check for colour, only content! So if colour is critical in your artwork, please order a printed proof.

You can make simple changes to your images using Photoshop to ensure that they are correctly formatted. This can be done by a few simple steps.

If you have access to Photoshop, you can follow the below steps:

1. Go to the EDIT menu (this is in Photoshop - NOT the Design Studio)

2. Choose ‘Colour Settings’

3. In the ‘Settings’ section, the best-chosen preset is Europe General Purpose 3 – this will adjust your ICC profile o the coated Fogra39 profile for CMYK images which is what we then use when we are printing

4. Once you have completed the above, you need to open all your images

5. To convert them, use the image menu header and choose > Mode > CMYK, by selecting this, your images will then be converted to the correct colour for printing.

6. You will then need to adjust your colours and balance / saturation and what you then see on the screen will resemble what gets printed.

If you then save all your images in a JPEG format, you can use these in your design online. JPEG format assists in keeping the file size down for creating your calendars on our website. You can also upload your images in PNG files; however, any other files may not be suitable to upload.

If you do not have Photoshop, we offer a cmyk conversion service where we can convert your images for you. The cost for this is £10.00 and covers all your images / logos. Please message us through our online ticketing system so we can raise an order for you. Please note that a printed proof will be required once images have been reuploaded before proceeding with a full print run.

DIGITAL PRINTING - What you need to know...

We are a digital printer and use the latest technology CANON printers. These are 'toner base printers' which is then 'fused' to the paper.

The colour is made up of 4 colours (Cyan, Magenta, Yellow and Black) toners which are applied on top of the paper then get a hot roller process to 'fuse' the toners to the paper. This results in a more vibrant print - some people may say this is oversaturated, however, it is not, it is simply because there is no 'dry-back' to the paper like you would get with traditional wet ink printing method. Because there is no dry-back with digital print, your prints stay lush and vibrant.

As a recommendation we always say if colour is important to you then get a printed proof - this can save a lot of money in the long run if you are conscious of how your artwork/images are going to be printed and the colour output.

Colours viewed on screens are produced using light (RGB – Red, Green, Blue), while printed materials are created using inks (CMYK – Cyan, Magenta, Yellow, Black). Because these two systems generate colour in fundamentally different ways, it is not always possible to achieve an exact match between what you see on screen and the final printed result. While we take great care to ensure colours are as accurate and consistent as possible, slight variations between digital previews and printed products are normal and should be expected.

In addition, colours can vary depending on individual screen settings such as brightness, contrast, and calibration, meaning the same image may appear slightly different from one device to another. Printing variables, including paper type, finish (e.g. matte or gloss), and the printing process itself, can also influence how colours are reproduced.

We strongly advise everyone to order a printed proof with their bulk order to check for any potential colour issues before proceeding with the printing of a bulk order to prevent having to produce a reprint.

Our Proofing Options

We mention it all the time how important proofing is and how much we recommend getting a printed proof on bulk orders to check everything has been designed correctly and that you are happy with the printed colours. Whilst an online proof is great for checking through content, it does not give a true representation of the colours as there are screen glares which will affect the look of the image. We offer a few different levels of printing which are listed below:

1. No Proof (I accept the printed result)

This option is without any proofing at all, you create the design, place the order and then it goes straight for printing without any final checks done by you. You must know that if you place your order without proofing and then realise once you have received the order that there is a mistake such as a spelling, we are unable to do anything about this because you chose to not have this extra step in the process.

Online proof

We will update your design to your order and send it to you to be approved in your account panel. You can then go through each page and review your design. You can then make any changes and we can update this onto your order. You can get as many online proofs as you need to make sure your design is perfect, and it is completely free of charge!

Email Proof

If you choose this option, we will download a compressed version of your file and send this to you via email for you to review the PDF. It is worth noting that this proof option is low resolution to be able to fit into an email and will not appear as clear as it will when printed. This is a good way of checking spellings and that images are in the right places and is completely free of charge!

Unbound Printed Proof

We will print each page of your calendar and send it out to you. This is for you to be able to review all the content on each page, check spellings and images whilst the calendar is in front of you so that mistakes and issues with the calendar are clear to you. This will NOT be punched or bound, this is literally the printed sheets before any production has happened! This is paid for proof and can be added when you choose the product specification.

Fully Bound Printed Proof

We send you 1 copy of your calendar as it would look when printed, it will be punched and bound allowing you to see what the final product would look like. We recommend these proofs to check that you are happy with the colours of your images and that no important parts of text or images get cut off by the binding or punching holes. Please note that this is a paid for proofing option.

We print in CMYK, so we recommend you uploading all images and artwork to us in CMYK.

Everything printed on paper will have a CMYK colour profile. Anything designed for on-screen viewing will have an RGB colour profile. If you were to leave your images in RGB and then we printed them, the printer will automatically convert them to CMYK during the printing process. The conversion from RGB to CMYK may slightly alter the balance of the image colour due to the difference in colour formats, resulting in a less vibrant image than you were expecting.

If you make the colour conversions from RGB to CMYK before uploading images into the studio, the printers will then not have to make colour conversions, giving you a truer print.

CMYK does have a slightly less vibrant outcome compared to rgb, so we would advise to make tweaks to the image vibrancy / brightness & contrast before saving.

Please note that when you convert the files in Photoshop, you will need to 'save as' a jpeg file rather than 'export as' a png file. Images must be uploaded into the system in a converted jpeg file in order for the colour error messages to disappear.

Printed proofs are always recommended before placing a bulk order so you can check you are happy with the colours and content of the calendar. Please note that online previews are NOT a check for colour, only content! So if colour is critical in your artwork, please order a printed proof.

Resolution refers to the quality of the file you are going to print. we always recommend your files to be at 300dpi of their intended print size.

All professional software will output a PDF file at this high quality resolution, however if the images you are using in your documents ARE NOT set at 300dpi, they will not print entirely clear. Certain software will not output your files as high res 300dpi, for instance Microsoft Power Point is a screen only application and not recommended to be used as a print application so we do not reccomend designing using this software.

If you are in any doubt, please contact us for advice, or send us a file so that we can check the quality of the file you are looking to print. If you have any hesitation in the quality you want to print, then we always recommed selecting a printed proof where available to ensure you are happy with the final outcome.

We now only print our products using DIGITAL PRINTING methods and have teamed up with CANON UK.

We term ourself as a 'Digital Printer' as our Offset machinery has Direct Imaging technology. This means we image directly to the printing presses negating the need for the traditional plate making methods and the chemical processes associated with these traditional methods. The majority of our print however is achieved using the latest digital printers from CANON UK. By running multiple machines we guarantee a 99% uptime which means we do not let our customers down.

We are very environmentally friendly with a very low carbon footprint. We use vegetable-based toners when printing which is one of the most ecological printing presses on the planet! We also work with the Woodland Trust to ensure new trees are planted across the world.

Yes of course you can, you can do this with our calendar design software or using the design service. We can also do this for you. It is normal to have different images per month for calendars. You can also include a front cover image if you have ordered a calendar with a  front cover.

There is no limit to the amount of items you can order with us! We do have some capped maximum order quantities on products and we do also have some minimum order quantities (such as x25 as a minimum design quantity on greeting cards). The minimum and maximum quantities are listed on all products within the price calculator pages.

There are up to three options for supplying or designing and customising a product with us. On every product page you are presented with these available options:

1. Custom Design: Allows you to create a bespoke design using our online design studio. We have a range of template styles available, with specially created month dates so all you need to do is use our helpful tools to add personalisation! You have the option to upload multiple images, logos, captions and contact information. You can also add your own special dates to the calendars and diaries, giving the product an extra personalised touch! The best part of our design studio is that is completely free of charge and contains no paid 'add ons' hidden in the small print!

2. Upload Design: using this option, you can upload your own PDF PRINT READY FILE - use this option when supplying an already designed artwork file. Print Ready Artwork is intended for those that have created the design offline in full and its 'ready to print' (so you have your images, dates and artwork set up as correctly sized files with the relevant amount of bleed applied).
Please note: Uploading just 'Images' is NOT classed as a print ready file - if you only have the images, then you should use our software online to create your calendar, or request our designer service.

3. Designer Service: We also offer a design service, which is a paid for service. If you have images and information ready to add to your products, but are not confident enough to use our studio software, or perhaps you don't have the time to produce it, this option is available. This service is only available on Calendars, Greeting Cards, Diaries and Notebooks.

Export and VAT Information

On our export forms we have a “statement of origin” as our products are made in the UK they are not subject to additional custom charges, from our own and our accountants understanding, the only fees should be an admin/handling fee at the export port and then a charge equal to the rate of current VAT in your country, this can then be claimed back from your government TAX/VAT department.

We have asked if we could assist with taking this payment in advance and handling this transaction, but we would have to be registered in the delivery country so cannot assist.

To receive a pallet customer must have an EORI number to receive a pallet from the UK, If you do not have one, this can be applied for from your local government office.

We use a combination of PARCEL FORCE,  ROYAL MAIL and UPS for all of our deliveries.

- All samples and printed proofs are sent using Royal Mail.

- All UK mainland deliveries are sent on a 24 hour service using Parcel Force.

-  All UK remote deliveries are sent on a 48 hour service using Parcel Force.

- All International deliveries & deliveries to Ireland are sent using UPS.

Tracking is provided for all deliveries, this will be emailed to you when your order is shipped, if you have any issues with delivery or do not receive a tracking code, just let us know and we will forward this to you.

Please note we are not able to arrange weekend deliveries, all will be attempted by the couriers between Monday and Friday.

We have found these to offer the best all round service, not only including looking after your parcels during transit but also offering the best tracking methods available. Parcel Force inform you for the day of delivery and usually give an estimated time slot on the day. UPS and Royal Mail both provide accurate tracking on their websites.

Our price calculator system shows the price to you beofre placing the order. To get a final price for any item, simply add your items to the shopping cart - here you will see the final price you will be paying for your items. Any delivery charges will also be shown at the shopping cart and checkout stage.

Our dynamic price calculation system allows you to configure each product and see the price with or without VAT, right on the product page, or landing page before adding to the shopping cart or checkout stages.